Senior Technical Account Manager: Financial Services (Strategic)

Amazon Web Services; Madrid; Presencial; EUR 110.000 - 150.000; Jornada completa

Descripción de la vacante

Amazon Web Services in Madrid seeks a Senior Technical Account Manager in Financial Services to advise and guide AWS customers across capital markets, insurance, and banking. You will own the technical strategy, coordinate with engineers, and help customers adopt AWS services to achieve measurable business outcomes.

This is a non-sales, customer-facing role focused on operational excellence and risk management.

Formación

• Experience in design/implementation/operations/consulting with distributed applications.
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in technical engineering
• Experience in external enterprise customer-facing role as a technical lead
• Fluent in Spanish (speaking, reading, writing)

Responsabilidades

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution.
• Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Effectively represent AWS within a customer's environment leveraging your technical acumen and customer-facing skills.
• Drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support and risk management.
• Own the technical strategy for assigned customers — seeing across compute, storage, networking, security, data, and application domains to ensure they align and produce coherent outcomes.
• Define and maintain operational frameworks including DevSecOps practices, Operational Excellence standards, and Target Operating Models tailored to each customer's environment.
• Proactively keep customers' AWS environments operationally healthy through application-specific reviews, proactive monitoring, and custom runbooks.
• Use generative AI tools fluently to accelerate troubleshooting and operational reviews, and to surface insights that drive proactive, high-value recommendations for customers.
• Help customers adopt AWS generative AI services to modernise their operations and deliver measurable business outcomes.
• Leverage AI agents for workload discovery, deep-dive reviews, and resilience assessments, steering agent outputs into actionable strategies that address cross-domain risks and opportunities.

Conocimientos

Distributed applications

Technical leadership

Enterprise customer-facing

Spanish fluency

Educación

Bachelor's degree in CS/Engineering

Descripción del empleo

Amazon Web Services in Madrid seeks a Senior Technical Account Manager in Financial Services to advise and guide AWS customers across capital markets, insurance, and banking. You will own the technical strategy, coordinate with engineers, and help customers adopt AWS services to achieve measurable business outcomes.

This is a non-sales, customer-facing role focused on operational excellence and risk management.