Senior ServiceNow Practice Lead - Remote & Flexible PTO

Unit4; Andalucía; Híbrido; EUR 58.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working opportunities

Flexible Leave Paid Time Off

Global Wellbeing Days

Descripción de la vacante

Unit4 is seeking a ServiceNow Practice Lead to act as the architect and leader of our ServiceNow platform. You will drive the strategic development, implementation, and management of ServiceNow across the organization, leading a team focused on optimizing the platform to support business processes and stakeholder needs.

The role demands strong experience as an architect or team lead, deep ServiceNow ITSM/CSM/HRSD knowledge, ITIL proficiency, and effective collaboration with cross-functional

Formación

• Experience as an architect or team lead on the ServiceNow platform.
• Strong expertise in ServiceNow ITSM, CSM and HRSD development, configuration and administration.
• Strong understanding of ITIL best practices and ITSM/HR processes.
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.

Responsabilidades

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

Conocimientos

ServiceNow architecture

ITIL & ITSM

Team leadership

Stakeholder collaboration

Platform integration

Descripción del empleo

Unit4 is seeking a ServiceNow Practice Lead to act as the architect and leader of our ServiceNow platform. You will drive the strategic development, implementation, and management of ServiceNow across the organization, leading a team focused on optimizing the platform to support business processes and stakeholder needs.

The role demands strong experience as an architect or team lead, deep ServiceNow ITSM/CSM/HRSD knowledge, ITIL proficiency, and effective collaboration with cross-functional