Senior SASE & Prisma Access Engineer

CamWebDir; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Palo Alto Networks in Madrid is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will be the technical backbone for our enterprise customers, solving complex architectural challenges at the intersection of networking and security, mentoring junior engineers and interfacing with Product Management and Engineering.

This role requires 5+ years in technical support, mastery of TCP/IP, BGP, SSL/TLS, and hands-on experience with Wireshark, MTR, Curl.

Formación

• 5+ years in a technical support or systems engineering role, with at least 2 years focused on SASE or Cloud Security.
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy
• Strong understanding of security concepts such as NGFW, ZTNA, SWG, and CASB.
• Proficiency in network and API troubleshooting tools (e.g., Wireshark, MTR, Curl).
• Excellent written and verbal communication skills.

Responsabilidades

• Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations.
• Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service.
• Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high-priority incidents.
• Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices.
• Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback.
• Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within the Prisma environment.
• Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team’s collective expertise.
• Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem-solving.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

Conocimientos

Networking

BGP/OSPF

SASE/Cloud Security

Wireshark debugging

Communication skills

Herramientas

Wireshark

MTR

Curl

Descripción del empleo

Palo Alto Networks in Madrid is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will be the technical backbone for our enterprise customers, solving complex architectural challenges at the intersection of networking and security, mentoring junior engineers and interfacing with Product Management and Engineering.

This role requires 5+ years in technical support, mastery of TCP/IP, BGP, SSL/TLS, and hands-on experience with Wireshark, MTR, Curl.