Senior SAP SuccessFactors Consultant (BAU) - EMEA

Colliersinternationalemea; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

COLLIERS is seeking an EMEA Senior SAP SuccessFactors Consultant to provide expert BAU support, L3 issue resolution, and continuous improvement across EMEA with emphasis on Employee Central. The role involves complex incident handling, HR data stewardship, and collaboration with HR, Payroll, IT, and external partners to ensure platform stability.

The ideal candidate holds Employee Central certification with additional module expertise and demonstrates willingness to grow across other modules.

Qualifications

• Experience delivering L3 SAP SuccessFactors support and BAU activities.
• Strong knowledge of Employee Central modules and related HR processes.
• Ability to work with cross-functional teams and stakeholders.
• Certification in Employee Central plus another module preferred.
• Willingness to grow across other SuccessFactors modules.

Responsibilities

• Provide functional L3 support for SAP SuccessFactors with focus on Employee Central issues.
• Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within SLAs.
• Lead root cause analysis and sustainable fixes for recurring tickets.
• Support payroll- and benefits-impacting changes with validation and stakeholder sign-off.
• Maintain accurate ticket updates, evidence, knowledge articles, and handover documentation.

Skills

SAP SuccessFactors

Employee Central

L3 Support

HRIS

Data Integration

Project Coordination

Tools

SAP SuccessFactors tools

Job description

Role Summary

The EMEA Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for Colliers' SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Colliers currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.

Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules.

The consultant will resolve complex support tickets, deliver enhancements and change requests, support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, the integration expert, external support partner, AMS providers, and other solution and platform architects to ensure platform stability,

Key Responsibilities

• Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.
• Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required.
• Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.
• Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
• Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.

Employee Central Functional Ownership

• Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
• Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented.
• Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules.
• Support the planned implementation and future BAU operation of Compensation across EMEA, including compensation data dependencies, eligibility, planning cycles, EC alignment, testing, and post-go-live support readiness.
• Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working.

Configuration, Change & Release Management

• Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules.
• Ensure changes follow a controlled development, test, validation, and production release lifecycle.
• Lead BAU activities for quarterly SuccessFactors releases, including: Release note review and impact assessment, Regression testing coordination and validation, Business communication and readiness support, Post-release stabilisation and defect resolution.
• Ensure Development, Test, and Production environments remain aligned and appropriately controlled.
• Manage system administration activities, including role-based permissions, security controls, workflow maintenance, and certificate renewals where applicable.
• Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems, including SAP Employee Central Payroll, regional payroll solutions, benefits platforms, and expense management systems.
• Investigate failed interface records from a functional and data perspective, identify whether incorrect or incomplete Employee Central data has caused the failure, and apply or coordinate the required data correction.
• Where failures are caused by technical integration design, middleware, mapping, connectivity, or development issues, coordinate with the integration expert, support partner, or relevant technical team rather than owning the build or development activity.

Integration Data Support, Payroll & Benefits Awareness

Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems, including SAP Employee Central Payroll, regional payroll solutions, benefits platforms, and expense management systems.

SAP Employee Central Payroll and other regional or third-party payroll providers
Benefits platforms and external benefits providers
Finance, ERP, reporting, data warehouse, and expense management platforms
Identity and access management solutions

Investigate failed interface records from a functional and data perspective, identify whether incorrect or incomplete Employee Central data has caused the failure, and apply or coordinate the required data correction.

Where failures are caused by technical integration design, middleware, mapping, connectivity, or development issues, coordinate with the integration expert, support partner, or relevant technical team rather than owning the build or development activity.