Senior Salesforce AI CRM Lead

AXA Group Operations; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

AXA Group Operations is seeking a CRM Lead Expert to drive the definition, adoption, and implementation of AI-enabled CRM capabilities across Group entities. You will lead with expertise, advise stakeholders, and shape solution design for scalable, compliant deployments.

With 7+ years in Salesforce and 3+ years in Salesforce AI, you will guide analytics, governance, and integration efforts, aligning with business priorities and risk controls.

Formación

• 7+ years of Salesforce experience, leading enterprise-scale, multi-entity CRM deployments in international environments.
• 3+ years with Salesforce AI capabilities, including Einstein or Agentforce.
• Experience as a senior expert, solution lead, or trusted advisor in CRM transformation programs.

Responsabilidades

• Act as the senior CRM expert for Salesforce AI capabilities across Group entities and guide stakeholders.
• Define the adoption roadmap for AI features across Sales Cloud, Service Cloud, Marketing Cloud, ensuring business alignment.
• Provide leadership in requirements, solution design, data migration, integrations, testing, and go-live.
• Support AI target architecture, data governance, security, privacy, and regulatory compliance.
• Drive scalable CRM AI assets, including data models, automation, Lightning components, and dashboards.
• Offer guidance to CRM professionals and monitor KPIs and ROI.

Conocimientos

Senior leadership

Strategic thinking

Stakeholder management

Communication skills

Autonomy

Change leadership

CRM transformation

Herramientas

Salesforce

Einstein AI

Agentforce

DevOps

Sales Cloud

Service Cloud

Marketing Cloud

Descripción del empleo

AXA Group Operations is seeking a CRM Lead Expert to drive the definition, adoption, and implementation of AI-enabled CRM capabilities across Group entities. You will lead with expertise, advise stakeholders, and shape solution design for scalable, compliant deployments.

With 7+ years in Salesforce and 3+ years in Salesforce AI, you will guide analytics, governance, and integration efforts, aligning with business priorities and risk controls.