Salesforce AI CRM Lead Architect

AXA; Barcelona; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equal opportunities

Global team

Career development

Job summary

AXA is seeking a CRM Lead Expert to drive AI-enabled CRM strategies across Group entities. You will advise business and IT stakeholders, shape adoption roadmaps for Salesforce AI capabilities, and lead solution design with a focus on scalability, security and value realization.

You will guide data architecture, integrations, testing, training and go-live activities, while maintaining alignment with regulatory requirements and enterprise risk controls.

Qualifications

• 7+ years of Salesforce experience in enterprise CRM implementations.
• 3+ years working with Salesforce AI capabilities (Einstein, Agentforce or similar).
• Experience leading CRM transformation programs and advising senior stakeholders.

Responsibilities

• Lead definition and adoption of AI-enabled CRM capabilities across entities.
• Define and communicate the AI adoption roadmap for Sales, Service, Marketing Clouds.
• Provide leadership in requirements, design, data migration, integrations, testing and go-live.
• Ensure data governance, security, privacy, and regulatory compliance.
• Drive scalable CRM AI assets like data models, automation flows, and dashboards.
• Provide guidance to CRM professionals and monitor KPIs and ROI.

Skills

Salesforce AI

CRM leadership

Stakeholder management

Solution architecture

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Salesforce Einstein AI

Job description

AXA is seeking a CRM Lead Expert to drive AI-enabled CRM strategies across Group entities. You will advise business and IT stakeholders, shape adoption roadmaps for Salesforce AI capabilities, and lead solution design with a focus on scalability, security and value realization.

You will guide data architecture, integrations, testing, training and go-live activities, while maintaining alignment with regulatory requirements and enterprise risk controls.