Senior Retention & CRM Lead — Remote

The-Darkroo; España; Presencial; USD 120.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Remote-First Culture

Parental Leave

Growth opportunities

Descripción de la vacante

Darkroom seeks a Senior Manager, Retention to lead CRM and retention marketing for a portfolio of fast-growing D2C brands. You will own lifecycle email and SMS strategies, build loyalty programs, and drive measurable impact while coordinating with Performance, Creative and Strategy teams.

The role is fully remote with EST-aligned expectations, reporting to the Director of Retention, and requires strong leadership across cross-functional teams to deliver cohesive campaigns grounded in data and

Formación

• 7+ years of work experience in digital marketing.
• Experience leading retention-focused CRM programs.
• Strong knowledge of email/SMS lifecycle marketing.

Responsabilidades

• Serve as senior point of contact for select clients and meet weekly.
• Develop strategic campaign calendars and prioritize projects to scale email/SMS programs.
• Provide guidance to Retention Specialists to analyze data and create reports for clients.
• Coordinate with Performance, Strategy and Design teams to deliver cohesive campaigns.
• Oversee segmentation QA, automation setup, and app integrations.
• Report on key KPIs and translate insights into recommendations.

Conocimientos

CRM strategy

Lifecycle marketing

Email marketing

SMS marketing

Leadership

Cross-functional leadership

Herramientas

Klaviyo

Shopify

Octane AI

Okendo

Privy

Lifetimely

Attentive

PostScript

SMSBump

Recharge

Stay.ai

Loop

Skio

Rivo

Smile.io

Yotpo

Descripción del empleo

Darkroom seeks a Senior Manager, Retention to lead CRM and retention marketing for a portfolio of fast-growing D2C brands. You will own lifecycle email and SMS strategies, build loyalty programs, and drive measurable impact while coordinating with Performance, Creative and Strategy teams.

The role is fully remote with EST-aligned expectations, reporting to the Director of Retention, and requires strong leadership across cross-functional teams to deliver cohesive campaigns grounded in data and