Senior Real-Time Monitoring & Incident Leader (Remote)

EPI Company; Madrid; Hybride; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Work from another EU country up to 3–6

€5,000 training budget per year

Résumé du poste

European Payments Initiative (EPI) is seeking a senior leader to head the Real Time Monitoring & Incident Management team within the Operations and Service Delivery department. You will own monitoring strategy, coordinate incident response, and drive operational excellence across a Europe-wide platform that underpins cross-border payments.

You will report to the Head of Monitoring and Customer Support and help shape 24x7 operations, on-call frameworks, and KPIs while aligning with DORA

Qualifications

• 10+ years of professional experience in IT operations, technical support, or monitoring.
• 5+ years in a people management role.
• Bachelor’s degree in Computer Science, IT, or related field.

Responsabilités

• Lead the Real Time Monitoring & Incident Management team, including on-call rotations and escalation processes.
• Partner on operational support strategy, budgeting, capacity forecasting and platform roadmap reviews.
• Own end-to-end monitoring, detection across applications, cloud infrastructure, networks and APIs.

Connaissances

Leadership & people management

IT operations

Monitoring & incident management

Remote collaboration

Formation

Bachelor's degree in Computer Science or related field

Outils

Datadog

PagerDuty

Jira

ServiceNow

Databricks

Description du poste

European Payments Initiative (EPI) is seeking a senior leader to head the Real Time Monitoring & Incident Management team within the Operations and Service Delivery department. You will own monitoring strategy, coordinate incident response, and drive operational excellence across a Europe-wide platform that underpins cross-border payments.

You will report to the Head of Monitoring and Customer Support and help shape 24x7 operations, on-call frameworks, and KPIs while aligning with DORA