Senior Product Manager - Client Communications Platform

Qonto; Barcelona; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Qonto in Barcelona is seeking a senior Product Manager, Client Communication, to own a platform-level, event-driven orchestration system for customer communications across tools like Braze, Customer.io, SendGrid, Lemlist and Zendesk.

You will collaborate with CRM, Operations, Compliance, Product and Engineering to shape the initial roadmap, align stakeholders, and build a scalable, compliant communication program that supports growth and regulatory obligations.

Qualifikationen

• Senior PM with platform-level ownership experience.
• CRM and customer communications expertise across tools and ecosystems.
• Ability to align multiple teams (CRM, Ops, Product, Eng).

Aufgaben

• Greenfield ownership: build a shared platform for event-driven orchestration and a unified comms log.
• Close regulatory gaps, improve operational excellence, and unlock growth.
• Turn fragmented tools into a cohesive, scalable system for adoption.
• Partner with CRM, Operations, Compliance, Product, and Engineering to define scope.

Kenntnisse

Senior PM

CRM expertise

Platform thinking

Cross-functional leadership

Tools

Braze

Customer.io

SendGrid

Lemlist

Zendesk

Jobbeschreibung

Qonto in Barcelona is seeking a senior Product Manager, Client Communication, to own a platform-level, event-driven orchestration system for customer communications across tools like Braze, Customer.io, SendGrid, Lemlist and Zendesk.

You will collaborate with CRM, Operations, Compliance, Product and Engineering to shape the initial roadmap, align stakeholders, and build a scalable, compliant communication program that supports growth and regulatory obligations.