French Market Onboarding Manager - Fintech Growth

Qonto; Barcelona; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Qonto is recruiting a Customer Onboarding Manager in Barcelona to help entrepreneurs confidently navigate company creation, capital deposits, and capital increases. You will support customers via email and chat, collaborating with Notaries, Accountants, and internal teams to resolve requests and improve the onboarding experience.

You will join a hybrid team across Paris and Spain, contributing to product, tech, and compliance improvements while focusing on a smooth customer journey for

Qualifications

• Experience in customer-facing roles, fintech or SaaS is a plus.
• Fluent in French and English, with clear written communication.

Responsibilities

• Guide customers through key milestones: provide clear, timely answers about company creation, capital deposits, and capital increases via email and chat.
• Own requests through to resolution: investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams to move each request forward.
• Turn customer feedback into improvements: identify recurring pain points and work with Product, Tech, Compliance, and AML teams to address root causes.
• Make everyday operations better: improve FAQs, response templates, and internal procedures, sharing practical feedback with KYC/KYB and Product teams to simplify the customer journey.

Job description

Qonto is recruiting a Customer Onboarding Manager in Barcelona to help entrepreneurs confidently navigate company creation, capital deposits, and capital increases. You will support customers via email and chat, collaborating with Notaries, Accountants, and internal teams to resolve requests and improve the onboarding experience.

You will join a hybrid team across Paris and Spain, contributing to product, tech, and compliance improvements while focusing on a smooth customer journey for