Customer Experience Specialist

Gracia101 Talent Solutions; Barcelona; Híbrido; EUR 28.000 - 45.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions in Barcelona is seeking a hands-on Customer Experience / Order Management Specialist for a 6-month project. You will manage customer orders, resolve issues, and serve as the main contact across Sales, Supply Chain, and Logistics.

The role requires ERP experience (SAP preferred), strong Excel skills, and bilingual English/Spanish communication. Hybrid work arrangement (3 days in office, 2 remote) with exposure to a global team.

Formación

• 2–3 years of experience in Customer Service, Order Management, Customer Operations, Sales Operations or a similar environment.
• Strong ERP experience – SAP is highly preferred.
• Good Excel and data analysis skills.
• Excellent communication and customer-facing skills.
• Proactive, hands-on and solution-oriented mindset.
• Comfortable working under pressure and managing several priorities.
• Someone who is not afraid to pick up the phone and proactively speak with customers.
• Languages: English, Spanish - French is a bonus.

Responsabilidades

• Manage customer orders and resolve issues proactively
• Act as a key point of contact for customers
• Coordinate with Sales, Supply Chain, Logistics and other internal teams
• Work with ERP systems and maintain accurate customer/order data
• Analyse data and work with Excel on a regular basis
• Support Sales with customer information and preparation
• Identify opportunities to improve and digitalise processes

Conocimientos

SAP ERP

Excel

Data analysis

Customer communication

English

Spanish

Descripción del empleo

We’re hiring / Specialist – Customer Experience (6-month Project)

Barcelona | Hybrid (3 days office / 2 remote)

We’re looking for a hands‑on Customer Experience / Order Management Specialist to join an international organisation in Barcelona.

You’ll be responsible for managing a portfolio of customers and ensuring their orders are handled smoothly from end to end.

What you’ll be doing:

• Manage customer orders and resolve issues proactively
• Act as a key point of contact for customers
• Coordinate with Sales, Supply Chain, Logistics and other internal teams
• Work with ERP systems and maintain accurate customer/order data
• Analyse data and work with Excel on a regular basis
• Support Sales with customer information and preparation
• Identify opportunities to improve and digitalise processes

What we’re looking for:

• 2–3 years of experience in Customer Service, Order Management, Customer Operations, Sales Operations or a similar environment
• Strong ERP experience – SAP is highly preferred
• Good Excel and data analysis skills
• Excellent communication and customer-facing skills
• Proactive, hands‑on and solution‑oriented mindset
• Comfortable working under pressure and managing several priorities
• Someone who is not afraid to pick up the phone and proactively speak with customers
• Languages: English, Spanish - French is a bonus

This is a great opportunity for someone who already has solid operational experience and he's ready to embark in a challenging 6-month project.