Senior Cybersecurity Support Engineer - Remote

Palo Alto Networks, Inc.; Madrid; Remote; EUR 70,000 - 100,000; Full time

Job summary

Palo Alto Networks in Madrid is seeking a seasoned Technical Support Engineer to drive post-sales success for our cybersecurity customers from a remote base. You will analyze complex issues, perform root cause analyses, plan upgrades, and deliver quarterly reviews, collaborating with cross-functional teams to strengthen security postures.

You will engage with global clients, translate technical details for diverse audiences, and help drive best practices across deployments and services.

Qualifications

• 7+ years of network security experience.
• Advanced knowledge of TCP/IP, LAN/WAN, routing protocols (BGP/OSPF/EIGRP).
• Experience troubleshooting Remote Access VPNs (IPsec, PKI & SSL).
• Ability to debug complex networks and explain issues to mixed audiences.
• Hands-on with tools like Wireshark and GNS3.
• Knowledge of authentication protocols - LDAP, TACACS+, Radius.

Responsibilities

• Provide expert-level technical assistance to top-tier customers with complex security issues.
• Own support cases from start to finish, including multi-vendor troubleshooting and root cause analysis.
• Communicate solutions clearly to technical and executive stakeholders.
• Collaborate with Account, Sales, and Marketing to ensure a positive customer experience.
• Lead quarterly business reviews and account reviews with tailored recommendations.
• Act as subject matter expert on Palo Alto Networks technologies and document issues.

Skills

Network security

TCP/IP

WAN/LAN

Routing protocols

VPN troubleshooting

Packet analysis

Executive communication

Education

BS in Computer Science or related field

Tools

Wireshark

GNS3

IPsec

LDAP

TACACS+

Radius

SSH

Python

Job description

Palo Alto Networks in Madrid is seeking a seasoned Technical Support Engineer to drive post-sales success for our cybersecurity customers from a remote base. You will analyze complex issues, perform root cause analyses, plan upgrades, and deliver quarterly reviews, collaborating with cross-functional teams to strengthen security postures.

You will engage with global clients, translate technical details for diverse audiences, and help drive best practices across deployments and services.