Senior Live Ops Lead: Gaming Retention & Campaigns

VGW; Barcelona; On-site; EUR 42,000 - 65,000; Full time

Job summary

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team in Barcelona, Spain. You will coordinate the setup, testing and delivery of timely, relevant messaging and metagame features to engage players and drive retention across VGW titles.

You will work closely with Marketing, Product and Analytics to ensure a seamless LiveOps ecosystem, optimize campaigns and assist in troubleshooting escalations in a fast-paced environment.

Qualifications

• 4+ years in digital operations with gaming experience.
• Experience in live operations focusing on monetisation and retention through live campaigns.
• Experience in strategic planning with schedule, budget and campaign management.
• Analytical skills with data analysis, statistics and experimentation incl. A/B testing.
• Creative problem-solving with innovation mindset.
• Understanding of performance metrics and player motivations. Proficient in Jira, Confluence, Asana, Slack, Office, GSuite; Braze bonus.

Responsibilities

• Owning implementation, execution, and optimisation of Metagame features on Chumba Casino: Quests, Loot Boxes, Free Spins, Lobby Management and other Mini Game offerings.
• Using Metagame features to reward loyalty and drive retention, plus providing timely insights on performance.
• Contributing to strategisation, development and optimisation of an integrated Live Operations ecosystem.
• Assist player-facing teams in troubleshooting Live Operations escalations when the Australian team is offline.
• Mentor junior Live Ops team members, fostering a collaborative, high-performing environment.

Job description

VGW is seeking a Senior Live Ops Specialist to join our global Marketing team in Barcelona, Spain. You will coordinate the setup, testing and delivery of timely, relevant messaging and metagame features to engage players and drive retention across VGW titles.

You will work closely with Marketing, Product and Analytics to ensure a seamless LiveOps ecosystem, optimize campaigns and assist in troubleshooting escalations in a fast-paced environment.