Senior Implementation Consultant: Onboarding & Solutions

Sprinklr Software Iberia, S.L.; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Sprinklr Software Iberia, S.L. in Madrid seeks a dedicated professional to ensure optimal onboarding experiences for clients using Sprinklr's AI-native platform. This role involves configuring software for various brands, acting as the primary contact for clients, and providing recommendations based on best practices.

The ideal candidate will possess strong analytical skills, fluency in Spanish and English, and the capability to deploy Contact Center applications. Join a company that values equal opportunity and offers a collaborative work environment.

Formación

• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish and English.
• Ability to learn new technical skills rapidly.
• Experience in deploying Contact Center applications.

Responsabilidades

• Ensure customers receive optimal onboarding and value.
• Act as primary client contact for platform performance.
• Configure Sprinklr products based on client needs.
• Provide social insights to support client's business.
• Train client users on the Sprinklr platform.

Conocimientos

Analytical skills

Problem-solving skills

Customer handling skills

Communication skills in Spanish and English

Ability to work in a collaborative environment

Attention to detail

Herramientas

Salesforce Service Cloud

CTI systems

VoIP applications

Groovy

JavaScript

Descripción del empleo

Sprinklr Software Iberia, S.L. in Madrid seeks a dedicated professional to ensure optimal onboarding experiences for clients using Sprinklr's AI-native platform. This role involves configuring software for various brands, acting as the primary contact for clients, and providing recommendations based on best practices.

The ideal candidate will possess strong analytical skills, fluency in Spanish and English, and the capability to deploy Contact Center applications. Join a company that values equal opportunity and offers a collaborative work environment.