Senior I2C Disputes & Collections Lead

Johnson & Johnson Co.

Madrid

On-site

EUR 44,000 - 71,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Well-being reimbursement

Insurance plans

Job summary

Johnson & Johnson Global Finance is seeking a seasoned I2C DS Collection & Dispute Mgmt Team Lead in Madrid to own collections, disputes, and end-to-end lifecycle for high‑value accounts. You will collaborate with Customer Service, Sales, Supply Chain, and Finance to optimize cash flow and drive process improvements.

The role requires 4–6 years in Invoice to Cash with strong negotiation, English and Spanish fluency, and SAP knowledge.

Qualifications

Bachelor's degree in accounting/finance or related field is required; professional certifications preferred.
Strong negotiation and communication skills with internal/external stakeholders.
Excellent customer engagement and relationship-building abilities.
Analytical reasoning and data-driven decision making for disputes and cash flow.

Responsibilities

Own collections strategy and open receivables for high-value accounts.
Lead KPI performance against SLAs and drive corrective actions.
Perform AR forecasting, trend analysis, and root-cause analysis.
Provide senior oversight on Sales Order Releasing within authority limits.
Own end-to-end dispute lifecycle for key customer accounts; escalate as needed.
Act as a SME for complex disputes, guiding teams and stakeholders.
Oversee non-disputed credits, revenue adjustments, and reconciliations.
Provide guidance and escalation support to internal partners on revenue issues.
Participate in customer negotiations to protect revenue and strengthen relationships.