I2C Collections & Disputes Lead — Global Finance (Hybrid)

J&J Family of Companies; Madrid; On-site; EUR 44,000 - 71,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Well-being reimbursement

Insurance plans

Job summary

Johnson & Johnson is recruiting for an ITC Collections & Dispute Management Team Lead based in Madrid, Spain, Prague, Czechia, or Manila, Philippines. You will oversee end-to-end collections and dispute resolution for high‑value accounts, partnering with Sales, Service, and Finance to protect revenue and improve cash flow.

Fluent in English and Spanish are required. Knowledge of SAP and ERP systems, combined with strong negotiation and leadership skills, will help drive performance and

Qualifications

• Bachelor’s degree or equivalent required; CPA/CMA/MBA preferred.
• Experience in end-to-end Invoice to Cash processes is expected.
• Fluent in English and Spanish, with strong communication skills.

Responsibilities

• Own end-to-end collections and dispute management for assigned portfolios.
• Drive cash flow improvements and reduce DSO through proactive actions.
• Lead and mentor junior team members and escalate issues as needed.
• Collaborate with Support Functions, Sales, and Finance to optimize processes.

Skills

Customer engagement

Negotiation

Analytical reasoning

Collaboration

Communication

Problem solving

Education

Bachelor’s degree or equivalent

CPA/CMA/MBA preferred

Tools

SAP systems

ERP

Microsoft Office

Job description

Johnson & Johnson is recruiting for an ITC Collections & Dispute Management Team Lead based in Madrid, Spain, Prague, Czechia, or Manila, Philippines. You will oversee end-to-end collections and dispute resolution for high‑value accounts, partnering with Sales, Service, and Finance to protect revenue and improve cash flow.

Fluent in English and Spanish are required. Knowledge of SAP and ERP systems, combined with strong negotiation and leadership skills, will help drive performance and