Senior Help Desk Technician II — ITIL-Centric Support Lead
Contact Government Services
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Benefits offered by this job
Job summary
Contact Government Services (CGS) is hiring a Senior Help Desk Technician II to provide advanced end-user support, manage accounts, and perform ITIL-aligned incident logging and reporting in a government contracting environment.
You will install software/hardware, administer user accounts, prepare proactive reports, and train staff while coordinating with cross-functional teams to maintain inventories and support meeting rooms and AV/IT systems.
Qualifications
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Skills
Tools
Job description
Contact Government Services (CGS) is hiring a Senior Help Desk Technician II to provide advanced end-user support, manage accounts, and perform ITIL-aligned incident logging and reporting in a government contracting environment.
You will install software/hardware, administer user accounts, prepare proactive reports, and train staff while coordinating with cross-functional teams to maintain inventories and support meeting rooms and AV/IT systems.
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