Senior Functional Analyst: Incident Mgmt & GenAI (Global)

NTT DATA Europe & Latam; Cataluña; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

NTT DATA Europe & Latam invites you to join an international DevOps environment as a Functional Analyst Expert. You will contribute to business analysis and customer incident management for a customer portal, collaborating across regions to identify, prioritize, and track production issues.

This hybrid role is based in Barcelona, with the office presence typically one day per week; Madrid or Zaragoza candidates may be considered with a Barcelona office rotation.

Formación

• 5+ years of professional experience as a Functional Analyst Expert.
• Experience in customer incident management.
• Experience analyzing and prioritizing production incidents.
• Experience identifying potential issues and proactive problem solving.

Responsabilidades

• Manage customer incidents end-to-end.
• Analyze and prioritize production incidents.
• Proactively identify potential issues before they impact users.
• Document and track issues in the system using the ticketing tool.

Conocimientos

Customer incidents management

Incident prioritization

Analytical thinking

English proficiency

Spanish language

Herramientas

Jira

Confluence

REST API Analysis

GenAI Knowledge

Descripción del empleo

NTT DATA Europe & Latam invites you to join an international DevOps environment as a Functional Analyst Expert. You will contribute to business analysis and customer incident management for a customer portal, collaborating across regions to identify, prioritize, and track production issues.

This hybrid role is based in Barcelona, with the office presence typically one day per week; Madrid or Zaragoza candidates may be considered with a Barcelona office rotation.