Senior Enterprise CSM: API Solutions (Madrid, Hybrid)

Vonage; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Descripción de la vacante

MongoDB in Madrid is seeking a Customer Success Manager with a passion for technology and a track record of managing large, tech-focused accounts. You will serve as a strategic advisor, owning the customer portfolio and collaborating with Sales, Professional Services, Solutions Architects, and Product teams to maximize value.

You will also act as a key liaison across internal teams to ensure customer outcomes.

Formación

• 7+ years in customer-focused roles for technical products (ideally consumption based).
• 4+ years owning customer health and revenue realization for Forbes Global 2000 customers.
• Advocate for customers and act as an extension of MongoDB.
• Curiosity to learn MongoDB technologies and databases.
• Own portfolio with autonomous decision-making and executive escalation when needed.
• Entrepreneurial mindset to build new processes and improve outcomes.
• Collaborate with Sales, Professional Services, Solutions Architects, and others.
• Fluency in Spanish and English.

Responsabilidades

• Advise on MongoDB best practices and technology strategy, including enablement sessions.
• Guide customers through their journey from committed ARR to active consumption and deployment health.
• Identify and mitigate technical risks for complex accounts with remediation plans.
• Resolve high-stakes challenges and expand MongoDB usage with optimized solutions.
• Collect feedback for Product, Professional Services, and Leadership to improve the product and GTM.
• Act as the link between customers and product engineering for roadmaps.
• De-escalate issues and navigate executive involvement when needed.
• Build and execute account plans to mitigate risk and drive growth over multiple quarters.
• Lead in-person executive business reviews with C-suite and technical leaders.
• Document customer interactions in Gainsight and Salesforce.
• Provide feedback on Atlas signals to adapt engagement strategies.
• Forecast churn and growth to senior leadership; guide onboarding of new team members.
• Lead enablement sessions and product certifications; mentor peers to grow.
• Maintain fluency in Spanish and English.

Conocimientos

Customer Success

Account Management

Technical knowledge

Spanish & English

Autonomy

Entrepreneurial mindset

Team collaboration

Technical education

DB/Cloud familiarity

Descripción del empleo

MongoDB in Madrid is seeking a Customer Success Manager with a passion for technology and a track record of managing large, tech-focused accounts. You will serve as a strategic advisor, owning the customer portfolio and collaborating with Sales, Professional Services, Solutions Architects, and Product teams to maximize value.

You will also act as a key liaison across internal teams to ensure customer outcomes.