Senior Customer Quality Excellence Lead

dsm-firmenich; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

dsm-firmenich is looking for a Senior/Coordinator Customer Quality Excellence in Barcelona or Delft. You will act as the quality voice for customers and internal partners, ensuring timely responses and driving improvements across QA processes.

You will collaborate across regions, support key account programs, and help implement new products and services while maintaining a strong customer focus and accountability.

Formación

• MSc / BSc level or equivalent in a relevant science field.
• Several years of operational Quality Assurance experience in the Food industry with proven customer interaction.
• High customer focus and strong stakeholder service orientation.
• Strong sense of accountability and initiative.
• Collaborative spirit; comfortable working across teams and countries.
• Good command of English; Spanish is a plus.

Responsabilidades

• Act as the quality key-contact for customers and internal partners, representing the customers' voice.
• Build customer QA relations by supporting Global and regional Key Account programs.
• Support and ensure effective complaint handling processes to meet customer expectations.
• Ensure timely and accurate responses to customer requests (e.g., issues and questionnaires).
• Identify opportunities to improve QA and customer service processes.
• Provide operational QA support across projects and assist sales/marketing with new products and services.

Conocimientos

Quality Assurance

Customer service

Stakeholder management

English

Spanish (preferable)

Educación

MSc/BSc in Chemistry or Food Technology or Microbiology

Descripción del empleo

dsm-firmenich is looking for a Senior/Coordinator Customer Quality Excellence in Barcelona or Delft. You will act as the quality voice for customers and internal partners, ensuring timely responses and driving improvements across QA processes.

You will collaborate across regions, support key account programs, and help implement new products and services while maintaining a strong customer focus and accountability.