Senior Customer Quality Excellence Lead

dsm-firmenich; Barcelona; On-site; EUR 48,000 - 76,000; Full time

Job summary

dsm-firmenich is seeking a Senior/Coordinator, Customer Quality Excellence in Barcelona, Spain or Delft, Netherlands. You will be the quality liaison for customers and internal partners, driving timely responses to inquiries and quality deviations, and supporting global account programs.

You bring multiple years of QA experience in the food industry, strong customer focus, and English communication skills. The role offers growth across teams and regions within a science-led,

Qualifications

• MSc–BSc level in chemistry, food technology, microbiology or similar.
• Several years of operational Quality Assurance experience in the Food industry with proven customer interaction.
• High customer focus and strong stakeholder service orientation and mindset.
• A collaborative spirit across teams, functions and countries.
• Good written and oral English (Spanish preferred).

Responsibilities

• Act as the quality key-contact for our customers and internal business partners and be the customer's quality voice in the organization.
• Build customer QA relations and support Global and regional Key Account programs.
• Support and ensure robust complaint handling processes to meet customer expectations.
• Provide timely and accurate responses to customer requests (issues, questions, quality statements, questionnaires).
• Identify opportunities to improve customer services processes and QA-related topics.

Education

MSc/BSc in chemistry/food tech/microbiology

Job description

dsm-firmenich is seeking a Senior/Coordinator, Customer Quality Excellence in Barcelona, Spain or Delft, Netherlands. You will be the quality liaison for customers and internal partners, driving timely responses to inquiries and quality deviations, and supporting global account programs.

You bring multiple years of QA experience in the food industry, strong customer focus, and English communication skills. The role offers growth across teams and regions within a science-led,