Offer Quality Leader - Drive Customer Experience & Quality

Schneider Electric; Puente la Reina; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Schneider Electric Spain, Puente La Reina, is seeking an Offer Quality Leader to drive Excellence of Customer Experience, Quality, Reliability and Safety across European products and services. You will lead cross-functional squads, prioritize I2P actions, and govern product quality from design to delivery.

You will influence multi-disciplinary teams, ensure regulatory compliance, and monitor KPIs like NSS, NPS, and CMI while driving continuous quality improvement.

Formación

• Bachelor’s or Master’s in mechanical, electrical, or electronics.
• Minimum 5 years of experience within projects and quality fields.
• Experience in electromechanical system power management and electronics preferred.
• Experience in an agile product development environment.

Responsabilidades

• Act as a reference for Excellence of Customer Experience and Quality activities.
• Manage Issue to Prevention actions prioritized by the Squad.
• Make proposals to stop delivery or apply derogations.
• Consolidate and monitor overall Customer Experience & Offer Quality KPIs.
• Ensure application of reference processes in the squad (Quality fundamentals, DfSR, APQP).
• Drive the products surveillance plan and ensure timely regulatory execution.

Educación

Bachelor’s or Master’s in mechanical, electrical, or electronics

Herramientas

Minitab

JASP

Reliasoft

Gage R&R

PPAP

DOE

Six Sigma Green/Black Belt

ISO9001

Descripción del empleo

Schneider Electric Spain, Puente La Reina, is seeking an Offer Quality Leader to drive Excellence of Customer Experience, Quality, Reliability and Safety across European products and services. You will lead cross-functional squads, prioritize I2P actions, and govern product quality from design to delivery.

You will influence multi-disciplinary teams, ensure regulatory compliance, and monitor KPIs like NSS, NPS, and CMI while driving continuous quality improvement.