Senior Customer Engineer (Staff) – AI & Enterprise Onboarding

Aircall; Madrid; Presencial; EUR 120.000 - 170.000; Jornada completa

Descripción de la vacante

Aircall is seeking a Staff Customer Engineer (CE) in Madrid to provide white-glove, deeply technical, and strategic support to Aircall's enterprise customers. You will collaborate with CTOs, Heads of CX, and KAMs to ensure successful deployments, integrations, and AI adoption programs that drive long-term retention and growth.

The role requires hands-on leadership, strong technical judgment, and a track record of guiding complex projects from discovery through go-live, with a focus on revenue

Formación

• Deep technical expertise in VoIP, APIs, integrations, webhooks, data flows, authentication models, cloud architectures.
• Ability to read and interpret code (JavaScript, Python, or similar).
• Executive communication with CTOs/CIOs/Operations leaders and cross-functional partners.

Responsabilidades

• Own onboarding for large, high-complexity customers (250+ employees).
• Act as day-to-day technical partner to Key Account Managers for unified commercial/technical strategy.
• Run quarterly technical reviews for strategic accounts and identify renewal opportunities.
• Deploy and optimize AI add-ons and AI adoption playbooks for customer-specific success.
• Lead complex configurations and bespoke integrations with Engineering and Product teams.
• Perform proactive monitoring and root-cause analysis for escalated issues.
• Coordinate high-impact escalations and maintain executive trust through resolution.
• Provide product feedback to inform the roadmap and mentor others.

Conocimientos

VoIP fundamentals

APIs & integrations

Executive communication

Project leadership

Commercial awareness

Ownership & accountability

Calm under pressure

Cross-functional influence

Spanish & English proficiency

Herramientas

APIs design

Low-code platforms

Descripción del empleo

Aircall is seeking a Staff Customer Engineer (CE) in Madrid to provide white-glove, deeply technical, and strategic support to Aircall's enterprise customers. You will collaborate with CTOs, Heads of CX, and KAMs to ensure successful deployments, integrations, and AI adoption programs that drive long-term retention and growth.

The role requires hands-on leadership, strong technical judgment, and a track record of guiding complex projects from discovery through go-live, with a focus on revenue