Customer Engineer - Iberia & Italy

Hard Yaka; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package & benefits

Work-life balance emphasis

Fast-learning environment

Cosmopolitan & multicultural team

Job summary

Aircall in Madrid is seeking a Customer Engineer to partner with customers through onboarding, integrations, and ongoing adoption of our platform. You will translate technical concepts into business outcomes and work with cross-functional teams to ensure customer success.

You will guide customers on feature adoption, including Aircall's AI offerings, monitor health, and support renewals with technical insights while communicating clearly with both technical and non-technical stakeholders.

Qualifications

• 3+ years in a customer-facing technical role
• Experience implementing SaaS solutions for mid-market or enterprise
• Strong understanding of APIs, integrations, webhooks and cloud applications
• Experience with CRM platforms and business applications
• Excellent troubleshooting and problem-solving skills
• Strong communication and ability to explain complex concepts to diverse audiences
• Good multi-tasking and project management skills
• Customer-first mindset with proactive problem solving
• Fluency in English and Spanish; Italian a plus

Responsibilities

• Lead technical onboarding and implementation for new customers
• Configure integrations and connect Aircall with customers' tech stacks
• Drive product adoption with technical guidance and best-practice recommendations
• Support customers in adopting new Aircall features, including AI products
• Monitor customer health and identify opportunities to improve adoption and engagement
• Collaborate with Account Managers during renewals and expansions with technical insights
• Coordinate complex technical issues with Product, Engineering and Support
• Provide cross-functional feedback to shape product improvements

Skills

Customer-facing

APIs & integrations

CRM platforms

Troubleshooting

English & Spanish

Project management

Communication

Problem solving

Tools

SaaS environments

Job description

We’re growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.

If you love combining technology, problem-solving, and customer relationships, this role could be a great fit.

As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.

From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.

You’ll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.

Responsibilities

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go‑live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best‑practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross‑functionally to improve customer experience and provide feedback that helps shape future product improvements.

Qualifications

We're looking for someone who enjoys working with both people and technology.

You’ll likely be successful if you have:

• 3+ years of experience in a customer‑facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success Manager or similar.
• Experience implementing SaaS solutions for mid‑market or enterprise customers.
• Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
• Experience working with CRM platforms and business applications.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills and the ability to explain technical concepts to both technical and non‑technical audiences.
• Good project management skills and the ability to manage multiple customer implementations simultaneously.
• A customer‑first mindset with a proactive approach to solving problems.
• Fluency in English and Spanish is a must. (Italian is a plus)

Benefits

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter; work‑life balance is important at Aircall
• Fast‑learning environment, entrepreneurial and strong team spirit
• 45+ nationalities: cosmopolitan & multi‑cultural mindset
• Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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