Senior Cloud & ERP Support Engineer — Incident & RCA Leader

Ingram Micro; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Ingram Micro in Spain (Barcelona area) is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and drive root cause analysis.

You will collaborate with Engineering, Product, ERP, and vendor teams, maintain documentation, mentor junior engineers, and contribute to improving support processes to deliver reliable, high‑quality outcomes for

Formación

• Bachelor’s degree in Computer Science, Information Systems, or equivalent.
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE‑adjacent roles.
• Experience troubleshooting SaaS‑based cloud solutions.
• Solid understanding of SQL and database concepts, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Strong troubleshooting ability across APIs and cloud services.
• ITIL processes: Incident, Problem, Change, RCA.
• Exceptional communication skills and a customer‑first mindset.
• Ability to operate effectively in fast‑paced, global, high‑pressure environments.

Responsabilidades

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long‑term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

Conocimientos

Cloud troubleshooting

SQL databases

ITIL processes

Strong communication

APIs & cloud services

Educación

Bachelor’s degree in Computer Science / Information Systems

Herramientas

Datadog

Zabbix

Azure Monitor

CloudWatch

Descripción del empleo

Ingram Micro in Spain (Barcelona area) is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and drive root cause analysis.

You will collaborate with Engineering, Product, ERP, and vendor teams, maintain documentation, mentor junior engineers, and contribute to improving support processes to deliver reliable, high‑quality outcomes for