Senior Technical Support Engineer

Ingram Micro; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Ingram Micro in Spain (Barcelona area) is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP‑integrated environments. You will own escalations, lead incident response, and drive root cause analysis.

You will collaborate with Engineering, Product, ERP, and vendor teams, maintain documentation, mentor junior engineers, and contribute to improving support processes to deliver reliable, high‑quality outcomes for

Formación

• Bachelor’s degree in Computer Science, Information Systems, or equivalent.
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE‑adjacent roles.
• Experience troubleshooting SaaS‑based cloud solutions.
• Solid understanding of SQL and database concepts, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Strong troubleshooting ability across APIs and cloud services.
• ITIL processes: Incident, Problem, Change, RCA.
• Exceptional communication skills and a customer‑first mindset.
• Ability to operate effectively in fast‑paced, global, high‑pressure environments.

Responsabilidades

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long‑term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

Conocimientos

Cloud troubleshooting

SQL databases

ITIL processes

Strong communication

APIs & cloud services

Educación

Bachelor’s degree in Computer Science / Information Systems

Herramientas

Datadog

Zabbix

Azure Monitor

CloudWatch

Descripción del empleo

About Ingram Micro

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long‑term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or equivalent
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE‑adjacent roles
• Experience troubleshooting SaaS‑based cloud solutions
• Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
• Strong troubleshooting ability across APIs and cloud services
• Solid understanding of ITIL processes: Incident, Problem, Change, RCA
• Exceptional communication skills and a customer‑first mindset
• Ability to operate effectively in fast‑paced, global, high‑pressure environments

Nice‑to‑have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)
• Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
• SAP BRIM (FICA, CI) or SAP FICO experience
• Infrastructure as Code (Terraform, CloudFormation)
• Container technologies (Docker, Kubernetes)
• Azure/AWS certifications
• ITIL certification (Foundation or higher)
• Microsoft 365 and Entra ID enterprise experience
• Cloud cost optimization experience
• Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting‑edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future‑ready platforms that power businesses worldwide.

Let’s shape tomorrow—together. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!

Learn more at http://careers.ingrammicro.com It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.