Senior CLM & Database Support Engineer - Hybrid Madrid

EPAM Systems; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

Descripción de la vacante

EPAM Systems in Madrid, Spain, is seeking a Senior Application Support Engineer (3rd level) to maintain and optimize the bank’s CLM system in a hybrid setup. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.

This role requires strong database troubleshooting, basic Java knowledge, and Linux/Unix administration, with a clear understanding of banking processes and agile methodologies.

Formación

• Proven experience in Level 3 application support.
• Strong database knowledge across MS SQL Server, PostgreSQL and Oracle.
• Banking processes familiarity including CRM, account opening and compliance.
• Basic knowledge of Java for issue analysis.
• Solid Linux/Unix experience with file navigation, scripting and log analysis.
• Experience in Release Management and Product Lifecycle activities.
• Agile methodology experience.
• Strong problem-solving and analytical mindset with structured approach.
• Excellent interpersonal and communication skills with business users and IT teams.
• Graduate degree in IT or related field (or equivalent).
• Good English; German is a plus.

Responsabilidades

• Deliver Level 3 application support for the CLM system within an agile organization.
• Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities.
• Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting.
• Use basic Java skills for application-level debugging and configuration review.
• Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance.
• Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments.
• Support system configuration and standard software parameterization.
• Collaborate with internal and external stakeholders to ensure seamless service delivery.
• Participate in agile ceremonies and process improvements to enhance reliability.
• Provide on-call support and occasional weekend availability.

Conocimientos

Level 3 application support

Database troubleshooting

Linux/Unix administration

Java basics

Agile methodologies

Release Management

Problem solving

Interpersonal communication

Educación

Graduate degree in IT or related field

Herramientas

MS SQL Server

PostgreSQL

Oracle

Shell scripting

Python

Descripción del empleo

EPAM Systems in Madrid, Spain, is seeking a Senior Application Support Engineer (3rd level) to maintain and optimize the bank’s CLM system in a hybrid setup. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.

This role requires strong database troubleshooting, basic Java knowledge, and Linux/Unix administration, with a clear understanding of banking processes and agile methodologies.