SD Level 1 Techs Core Service Hours Copy 04

Accenture España; Sevilla; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Accenture España is seeking a professional to contribute actively in Customer Technical Support, driving incident management, monitoring system performance, and facilitating changes in production environments. The role invites independent work within a collaborative team to develop expertise and deliver effective solutions.

The ideal candidate has advanced proficiency in customer support, at least one year of related experience, and holds a Bachelor's degree in a relevant field.

Formación

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 year of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

Conocimientos

Customer Technical Support

Relevant experience

Educación

Bachelor's Degree

Descripción del empleo

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced Customer Satisfaction
• Advanced Quality Assurance