SD Level 1 Techs Core Service Hours Copy 03

Accenture; Sevilla; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Accenture in Sevilla is seeking a detail-oriented professional to contribute actively and independently as a subject matter expert in Customer Technical Support. You will engage in discussions and collaborate to provide effective solutions, driving incident and outage management, system monitoring, and production-change coordination.

This role offers growth opportunities in a dynamic IT services environment.

Formación

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 year of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

Conocimientos

Customer support

Incident management

Production monitoring

Service management

Educación

Bachelor's degree

Descripción del empleo

THE WORK:

Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced Customer Satisfaction
• Advanced Quality Assurance