SD Level 1 Techs Core Service Hours Copy 04

Accenture; Zaragoza; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Accenture Zaragoza is seeking a Customer Technical Support professional who can contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide solutions for work‑related challenges, fostering growth and expertise in this area.

The role centers on incident and outage management, system monitoring, change facilitation in production, and delivering IT production services in line with SLAs.

Formación

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in a relevant field.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

Conocimientos

Customer Technical Support

Incident management

System monitoring

Production change management

Educación

Bachelor's Degree in relevant field

Descripción del empleo

THE WORK:

Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.

Key Responsibilities:

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Customer Technical Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced Customer Satisfaction
• Advanced Quality Assurance