SAP Customer Experience Consultant

JobServe Ltd; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

JobServe Ltd seeks an experienced SAP CX Consultant to support a large-scale global SAP S/4HANA transformation programme. The role leads business transformation activities, drives process standardisation, and ensures adoption of SAP Customer Experience solutions across multiple business units.

The candidate should have 3–7 years of SAP CX delivery experience, strong stakeholder engagement, and hands-on work with Sales Cloud, Service Cloud and Commerce Cloud for end-to-end deployments across

Qualifications

• Proven SAP CX implementation experience.
• Experience on global SAP transformation programmes.
• Strong stakeholder management across business and technical teams.
• Ability to operate within Fit-to-Standard delivery approaches.
• Multiple end-to-end SAP deployment life cycle experience.

Responsibilities

• Lead business transformation and process readiness for deployment.
• Align stakeholders with core processes and SAP best practices.
• Support change management and business adoption activities.
• Prepare and facilitate Fit-to-Standard workshops.
• Collaborate with technical consultants and programme stakeholders.
• Ensure prerequisites are met ahead of deployment.
• Support data, testing, cutover and go-live readiness.
• Provide post-go-live support and drive improvements.

Skills

Business Process Expertise

Change Management

Stakeholder Engagement

Training Leadership

Workshop Facilitation

Conflict Resolution

SAP CX Domain Expertise

Transformation Leadership

Coordination with IT and BusinessTeams

Tools

SAP Sales Cloud

SAP Service Cloud

SAP Commerce Cloud

Customer engagement transformation

Lead-to-Cash processes

SAP S/4HANA Integration

Master data processes

Job description

SAP CX Consultant

Location: Barcelona, Budapest or Warsaw

Hybrid Onsite Model: 30-50% onsite

Experience required: 3-7 years

Start Date: January 2027

Duration: 12 months

Project planned for 6 year S4 HANA Public Cloud scope.

Role Overview

We are seeking an experienced SAP CX Consultant to support a large-scale global SAP S/4HANA transformation programme. The successful candidate will lead business transformation activities, drive process standardisation, and ensure successful adoption of SAP Customer Experience solutions across multiple business units. Based on the programme's transformation model, the role requires strong stakeholder engagement, process expertise, and experience supporting complex SAP deployments.

Key Responsibilities

• Lead business transformation and process readiness for deployment


• Align business stakeholders with core processes and standard SAP best practices


• Support organisational change management and business adoption activities


• Prepare and facilitate Fit-to-Standard workshops
  
• Collaborate closely with technical consultants, solution architects, and programme stakeholders


• Ensure business prerequisites are met ahead of deployment activities


• Support data, testing, cutover and go-live readiness activities


• Provide post-go-live support and drive continuous improvement initiatives


• Capture, document and share deployment best practices across the programme

Required SAP CX Expertise

• SAP Sales Cloud


• SAP Service Cloud


• SAP Commerce Cloud


• Customer engagement and customer journey transformation


• Lead-to-Cash and Service Management processes


• Integration between SAP CX and SAP S/4HANA


• Master data and customer data processes

Expected Skills

• Business Process Expertise


• Change Management


• Stakeholder Engagement


• Training Leadership


• Workshop Facilitation


• Conflict Resolution


• SAP CX Domain Expertise


• Transformation Leadership


• Coordination with IT and Business Teams

Experience Required

• Proven SAP CX implementation experience


• Experience working on global SAP transformation programmes


• Strong stakeholder management across business and technical teams


• Ability to operate within Fit-to-Standard delivery approaches


• Multiple end-to-end SAP deployment life cycle experience

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.