Sales Tools Lead: Salesforce & Operational Excellence

HBX Group; Palma; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

HBX Group in Palma de Mallorca is seeking a Sales Tools Team Lead to oversee management, optimization, and continuous improvement of sales and business-critical tools. You will bridge business and IT, drive operational efficiency, resolve incidents, and steer tool performance to support growth and strategic goals.

You will lead and develop a team, foster cross-functional collaboration, and champion governance and process improvements for tools, ensuring reliable delivery for sales and customer

Formación

• 2+ years of experience in sales tools, CRM, or business systems management.
• 1 year of people management experience.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• Proven project management and organizational abilities.

Responsabilidades

• Centralize and govern sales tool management through standardized processes, including ticketing, escalation procedures, and stakeholder communication frameworks.
• Coordinate the resolution of tool-related incidents and issues to ensure business continuity.
• Proactively identify, investigate, and resolve system and tool inefficiencies to improve operational performance.
• Gather, evaluate, and prioritize business feedback to align tool capabilities with evolving requirements.
• Monitor tool performance through regular assessments, usage analysis, and optimization initiatives.
• Act as the primary contact between business and technical teams, ensuring effective communication.
• Drive continuous improvement initiatives for tool governance and user experience.
• Lead, develop, and coach team members to achieve goals.

Conocimientos

Stakeholder management

Communication

Project management

Analytical thinking

Risk management

Multi-priority management

CRM

Incident management

People management

Cross-functional collaboration

Educación

Bachelor's degree

Herramientas

CRM systems

Ticketing systems

Analytics tools

Monitoring tools

Descripción del empleo

HBX Group in Palma de Mallorca is seeking a Sales Tools Team Lead to oversee management, optimization, and continuous improvement of sales and business-critical tools. You will bridge business and IT, drive operational efficiency, resolve incidents, and steer tool performance to support growth and strategic goals.

You will lead and develop a team, foster cross-functional collaboration, and champion governance and process improvements for tools, ensuring reliable delivery for sales and customer