Commercial Tool Teams Lead (Salesforce)

Hbx Group; Lluchmayor; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

HBX Group, líder tecnológico en el mundo de viajes, busca un Sales Tools Team Lead en las Islas Baleares para dirigir la gestión, optimización y mejora continua de herramientas de ventas. Serás puente entre negocio y tecnología, asegurando que las herramientas apoyen el crecimiento y los objetivos estratégicos.

Coordinar incidencias, gobernanza, análisis de rendimiento y desarrollo del equipo. Se valorará la capacidad para gestionar prioridades, comunicar a los stakeholders y desarrollar al

Formación

• 2+ años de experiencia en herramientas de ventas, CRM o gestión de sistemas.
• Experiencia en gestión de incidencias y mejora de procesos.
• Experiencia mínima de 1 año en gestión de equipos.
• Habilidades de comunicación escrita y verbal.
• Capacidad para gestionar múltiples prioridades en entornos dinámicos.

Responsabilidades

• Centralizar la gestión de herramientas de ventas con procesos estandarizados.
• Coordinar resolución de incidencias para continuidad del negocio.
• Identificar y resolver ineficiencias de sistemas y herramientas.
• Recopilar feedback de negocio para alinear capacidades.
• Monitorizar rendimiento de herramientas y optimizar.
• Fijar comunicaciones entre equipos de negocio y tecnología.
• Liderar iniciativas de mejora continua en gobernanza y soporte.
• Desarrollar y orientar al equipo para cumplir objetivos.
• Realizar evaluaciones de desempeño y desarrollo individual.

Conocimientos

Stakeholder mgmt

Communication

Project management

Analytical thinking

Risk management

Multiple priorities

Sales tools

CRM experience

Incident management

Team leadership

Herramientas

Salesforce

HubSpot

Jira

Zendesk

Descripción del empleo

About Us

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención. HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

Job Summary

The Sales Tools Team Lead is responsible for overseeing the management, optimization, and continuous improvement of sales and business-critical tools to ensure alignment with organizational objectives. Acting as the key liaison between business and technical teams, this role drives operational efficiency, incident resolution, stakeholder engagement, and tool performance enhancement. The position also includes leading and developing a team, fostering collaboration across functions, and ensuring tools effectively support business growth and strategic goals.

Key Responsibilities

• Centralize and govern sales tool management through standardized processes, including ticketing, escalation procedures, and stakeholder communication frameworks.
• Coordinate the resolution of tool-related incidents and issues to ensure business continuity and minimize operational disruptions.
• Proactively identify, investigate, and resolve system and tool inefficiencies to improve operational performance and reduce downtime.
• Gather, evaluate, and prioritize business feedback to align tool capabilities with evolving business requirements.
• Monitor tool performance through regular assessments, usage analysis, and continuous optimization initiatives.
• Act as the primary point of contact between business and technical teams, ensuring effective communication and collaboration.
• Drive continuous improvement initiatives for tool governance, support processes, and user experience.
• Lead, develop, mentor, and coach team members to achieve departmental goals and individual performance objectives.
• Conduct regular performance reviews, feedback sessions, and development discussions with direct reports.

Experience & Skills

• Strong stakeholder management and cross-functional collaboration skills.
• Excellent written and verbal communication skills.
• Proven project management and organizational abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge of risk management principles and best practices.
• Ability to manage multiple priorities in a fast-paced environment.
• Minimum 2 years of experience in sales tools, CRM, or business systems management.
• Experience in incident management, troubleshooting, and process improvement.
• Proven ability to gather business requirements and drive system enhancements.
• Minimum 1 year of people management experience, including coaching and team development.
• Experience working across technical and business teams to deliver operational objectives.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.