Sales Supervisor

Wandoo Finance Group; Madrid; Presencial; EUR 37.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

26 days vacation

Life insurance

Birthday bonus

International environment

Coffee, drinks and fruit

Descripción de la vacante

Wandoo Finance Group is seeking a driven Sales Supervisor for our Spanish team to shape and run sales activity in Spain, growing the customer portfolio and improving conversion and retention.

You will report to the COO, lead the sales team, set KPIs, and oversee hiring, onboarding and scheduling to drive revenue and portfolio growth while ensuring compliance and high customer experience.

Formación

• Fluent in Spanish and English (written and spoken).
• Proven experience in sales, customer acquisition or commercial management.
• Experience leading teams and driving performance via goals and KPIs.
• Analytical, commercial mindset with CRM and data tools.
• Excellent communication, negotiation and stakeholder management.
• Degree in Business Administration, Economics, Finance, Marketing or related field.
• Call center or telesales experience is an advantage.

Responsabilidades

• Lead, coach and motivate the sales team to reach and beat targets.
• Set clear goals, KPIs and incentives; run regular 1:1s and team meetings.
• Oversee hiring, onboarding, training and scheduling, including campaigns.
• Build and execute sales plans that drive revenue and portfolio growth.
• Turn market insights and competitor activity into concrete actions.
• Develop segmentation, retention, cross-sell and reactivation initiatives.
• Act as escalation point for complex customer cases.
• Own day-to-day sales operations and ensure SLAs and KPIs are met.
• Track metrics like conversion, disbursement, repeat customer rate and sales volume.
• Fix bottlenecks with tools and processes in compliance with regulation.
• Prepare forecasts, budgets and performance reports.

Conocimientos

Bilingual Spanish/English

Sales leadership

KPI-driven management

CRM & data tools

Negotiation skills

Stakeholder management

Customer acquisition

Call center experience

Educación

Business Administration / Economics / Finance / Marketing degree

Herramientas

CRM systems

Descripción del empleo

Fintech moves fast. Things change all the time. We grow, we develop, and we never settle for less. We are looking for a driven, commercially minded Sales Supervisor for our Spanish team who knows how to turn ambition into measurable growth, and how to take a team with them.

You will shape and run our sales activity in Spain: growing the customer portfolio, improving conversion and retention, and making sure every customer has a great experience from the very first contact. You will work closely with the local management team and our Riga headquarters.

How You'll Make an Impact

• Report to the COO and lead, coach and motivate the sales team to reach and beat its targets
• Set clear goals, KPIs and incentives, and run regular 1:1s and team meetings
• Oversee hiring, onboarding, training and team scheduling, including peak times and campaigns
• Build and carry out sales plans that drive revenue, profitability and portfolio growth
• Turn market insights, customer behaviour and competitor activity into concrete commercial actions
• Develop segmentation, retention, cross-sell, upsell and reactivation initiatives
• Act as the escalation point for complex or high-impact customer cases

Operations & Performance

• Own day-to-day sales operations and make sure SLAs, KPIs and quality standards are met
• Track conversion, approval-to-disbursement, repeat customer rate, sales volume, productivity and customer satisfaction
• Fix bottlenecks with better tools, processes and automation, in full compliance with Spanish regulation and internal policies
• Prepare forecasts, budgets and performance reports for local management and the Riga HQ
• Represent Sales in leadership meetings and cross-department projects (Risk, Marketing, Customer Service, DC)

What You Bring to the Table

• Full proficiency in Spanish and English, written and spoken
• Proven experience in sales, customer acquisition or commercial management, ideally in fintech, banking, insurance or telecoms
• Experience leading teams and driving performance through clear goals and KPIs
• An analytical, commercial mindset, and confidence with CRM and data tools
• Excellent communication, negotiation and stakeholder management skills
• A degree in Business Administration, Economics, Finance, Marketing or a related field
• Call center or telesales experience is an advantage

What's in It for You

• Full-time position, 38.5 hours per week, 100% on-site with the possibility of remote work
• Monday to Friday, 9:00 a.m. to 5:00 p.m.
• Salary between €36,500 and €45,000 gross per year, permanent contract
• Performance bonus based on sales targets
• 26 days of vacation
• Birthday bonus
• Life insurance
• Collective Bargaining Agreement for Financial and Credit Institutions
• An international environment, working closely with colleagues at the Riga HQ and across our group markets
• Coffee, drinks and fruit provided by the company