Sales Operations Lead

Making Science; Madrid; Sur place; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Indefinite contract

Flexible payment plan (Restaurant, 0)

Restaurant Ticket

Transportation Ticket

Day Care Ticket

Medical Insurance

Free language classes

Ambassadors Program

Flexible working hours

One day a week work from home

Subsidized training

Résumé du poste

Making Science is seeking a Sales Operations Lead in Spain to own and scale the operating model behind the commercial engine. You will ensure pipeline reliability, contract consistency, and data quality while leading the Sales Ops team and collaborating with Legal, Finance and Procurement.

You will map SOPs, implement AI-driven improvements, and drive adoption of automation across Salesforce, Jira and related tools.

Qualifications

• 5+ years in Sales Operations, Revenue Ops, or similar, in agencies/consulting/B2B SaaS.
• Experience with Legal/Procurement: reviewing contracts, RFPs, POs.
• Familiarity with B2B sales processes and procurement evaluation.
• Advanced Salesforce (reports, dashboards, pipeline config).
• Experience documenting processes and building SOPs/playbooks.

Responsabilités

• Lead and coach SalesOps team, setting priorities and driving processes to closure.
• Own end-to-end sales process and pipeline quality.
• Collaborate with Legal, Finance, Procurement; ensure contracts align with proposals.
• Maintain dashboards and KPIs in CRM/AI tools.
• Document SOPs and user guides for Sales Ops stack.
• Identify bottlenecks and redesign processes to scale.
• Drive AI/automation adoption within the team.
• Onboard and enable team members on processes and tools.

Connaissances

Sales Operations

Revenue Operations

Deal Desk

Procurement

Contract Review

B2B Sales

Salesforce

Jira

Process Documentation

AI & Automation

Looker Studio

Power BI

Excel/Sheets

Fluent English

Fluent Spanish

Outils

Looker Studio

Power BI

Salesforce

Jira

Description du poste

Making Science is a global digital acceleration company powered by Artificial Intelligence, with over 800 employees and a presence and technological development in 18 markets: the USA, Spain, Mexico, Colombia, Argentina, Brazil, France, Italy, the United Kingdom, Ireland, Portugal, Sweden, Denmark, Norway, Finland, Germany, the Netherlands, and Georgia.

As a consulting partner of Local Planet, the world's largest network of independent media agencies, Making Science develops technological solutions and offers digital marketing, Cloud for Marketing, Adtech, and Martech services through offices, delivery hubs, and centers of excellence that drive job creation and the availability of highly qualified technology talent globally.

The purpose of Making Science is to drive the digital acceleration and sustainable growth of its clients so that they are competitive in the new Artificial Intelligence paradigm. Acting as a comprehensive strategic partner that closes the gap between business strategy and AI-driven technological execution, the company is based on a Hybrid Intelligence model that augments human capabilities.

Its model is based on four proprietary business and innovation lines that stand out for their AI-native technological nature, with more than 400 engineers and data scientists:

• The Global Digital Agency with Technology, with 360 digital advertising services that integrate strategic planning, creativity, data, and technology.
• RAISING, the Technology Division, which combines business expertise with data science to offer solutions based on AI applied to marketing, such as ad-machina, the Agentic AI platform for integrated marketing.
• AWAKE, an AI Venture Studio, was created to lead the Artificial Intelligence revolution that industrializes the creation of AI-native startups and innovative projects that respond to the new needs of the digital economy.
• The Investment area, with Ventis and TMQ, is a business diversification line and implementation of the capabilities of all areas of Making Science.

The company participates in various ESG initiatives through the Making Science Foundation, with a firm commitment to obtaining a positive impact on society and the planet.

As Sales Operations Lead, you will own and scale the operating model behind our commercial engine in Spain. You will bring structure, focus and follow-through to how we sell, contract and report: making sure our pipeline is reliable, what we sign is consistent with what we sold, and our processes keep improving with AI. You will lead and develop the Sales Ops team, acting as the operational right hand of the Growth Director.

What we’d like you to do

Lead, coach and develop a Sales Ops team.

Set priorities, assign work and drive topics to closure, turning agreed strategies into implemented processes.

Ownership of end-to-end sales process.

Ensure data quality and pipeline discipline to ensure pipeline and forecast reviews with leadership.

Design and maintain dashboards and KPIs within CRM or AI tools

Review and validate commercial contracts criteria with a holistic view: consistency with the proposal, pricing and payment terms, scope, liability and key clauses.

Manage client procurement processes end to end: RFP/RFQ documentation, vendor onboarding, supplier homologation, purchase orders and compliance requirements.

Act as the main point of coordination with Legal, Finance and Procurement teams, both internal and on the client side, escalating when needed.

Ensure every signed agreement and PO is correctly recorded in Salesforce and the contract repository.

Map, document and keep up to date the standard operating procedures and user guides for the Sales Operations stack (Salesforce, Jira, among others), embedding continuous improvements and resolving operational edge cases.

Identify bottlenecks across the commercial cycle and redesign processes to scale.

Lead AI and automation initiatives and drive real adoption within the team.

Onboard and enable team members on processes, tools and best practices.

What we’d like you to bring

• +5 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Deal Desk or Procurement, ideally in agencies, consulting or B2B technology/SaaS companies.
• Proven experience working closely with Legal and Procurement: reviewing commercial contracts, managing RFPs, tenders and POs. Legal background is not required, but sound contractual judgement is.
• Strong understanding of B2B consultative sales processes and how procurement departments evaluate and contract suppliers.
• Advanced Salesforce experience (reports, dashboards, pipeline configuration).
• Familiarity with Jira or similar ticketing/workflow tools.
• Experience documenting processes and building SOPs, playbooks or user guides, and keeping them alive over time.
• Experience leading or mentoring a small team.
• Track record of process improvement projects with measurable impact.
• Hands-on use of AI and automation tools (LLMs such as Claude or ChatGPT or Gemini, Zapier/N8N).
• Advanced Excel / Google Sheets; experience with BI tools (Looker Studio, Power BI or Tableau).
• Highly organised, strong prioritisation skills and a "closer" mindset: you finish what you start.
• Fluent English and Spanish, spoken and written

Perks of joining us

We give you complete stability with an indefinite job contract.

We offer a fixed salary according to your worth and experience, plus a performance based bonus.

Get the most out of your salary with our Flexible Payment Plan (Restaurant Ticket, Transportation Ticket, Day Care Ticket, and Medical Insurance).

Do you know someone that fits in Making Science? Refer him or her, and you can get a bonus if they’re hired!

Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.

The opportunity to meet our international team with our Ambassadors Program.

We care about a healthy work-life balance. You can count on having flexible working hours and one day a week where you can work from home.

You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.

Pack your bags! You’ll have 23 vacation days, plus 24th, 31st of December and San Publicito are off, and we have afternoons off on the eve of national holidays.

Work comfortably and follow your own style, because we don’t have a dress code.

We know how to have a good time!

Never go hungry with our free daily fruit and our vending machine card!

Take a break on our terrace, play foosball, darts, or PlayStation

Be a part of a young, adventurous, and professional team, with people you’ll grow fond of!