Sales Chat Advisor (English - speaking) - On-site - High Tech Industry - HE03

cnx; Barcelona; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Full-time 39h/w

Bonus up to €3k

Barcelona location

Full paid training

Career development

Job summary

Concentrix in Barcelona is hiring a Sales Chat Advisor (English-speaking) for an on-site role in the high tech industry. The position offers full-time hours, training, and a clear path for career development, with a base gross salary of €19,623.94 per year plus up to €3,000 in bonuses.

You will engage with B2B customers, demonstrate HP products via video calls, and drive sales targets. Location is Barcelona, with 39 hours per week, and full paid training provided.

Qualifications

• 1–3 years of customer service or chat support experience.
• Proficient or bilingual in English.
• Experience with technology and HP products.
• Clear written and spoken communication.

Responsibilities

• Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend HP products.
• Demonstrate HP products and features via video call.
• Convert conversations into qualified leads and sales to grow market share.
• Identify upselling and cross-selling opportunities based on customer profiles.
• Deliver excellent customer service by answering queries efficiently and confidently.
• Maintain expert knowledge of HP offerings, market trends, and competitors.

Skills

English

Customer service

Chat support

On-camera presentation

Team player

Tools

Microsoft Dynamics

Job description

Job Title: Sales Chat Advisor (English - speaking) - On-site - High Tech Industry - HE03

Job Description

Experience the power of a game-changing career

Passionate about finding your next big opportunity? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

• Engage with B2B customers via live chat, email, and messaging platforms to understand their needs and recommend suitable HP products.
• Demonstrate HP products and features via video call.
• Convert inbound/outbound chat conversations into qualified leads and sales, helping to increase sales and market share.
• Identify upselling and cross-selling opportunities based on customer profiles.
• Deliver excellent customer service by answering queries efficiently and confidently.
• Maintain expert knowledge of HP's offerings, market trends, and competitors.
• Manage CRM records accurately, logging all interactions and pipeline stages.
• Support marketing campaigns, scriptwriting, translations, and training material development.
• Assist with inventory reporting, merchandising, and occasional filming support, including possible after-hours tasks.
• Handle multiple conversations professionally in a fast-paced environment.

Your Qualifications

We embrace game-changers from diverse backgrounds who are curious, adaptable, and committed to delivering WOW customer experiences.

Concentrix is a great match if you:

• Are proficient or bilingual in English
• Have 1-3 years of customer service, inside sales, or chat support experience (especially in tech or electronics).
• Have a passion for or experience with technology and HP products.
• Communicate with clarity and empathy-written and spoken.
• Are confident working on camera and presenting products.
• Are skilled with CRM tools (Microsoft Dynamics preferred) and digital sales platforms.
• Are friendly, self-driven, positive, and comfortable working toward sales targets.
• Are a team player who thrives in dynamic environments.

What's in it for you

• Full-time 39 hours/week permanent contract: Monday to Friday 11:00 to 20:00
• Salary 19.623,94 euros gross/year + up to 3.000 euros gross/year in bonus
• Great location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, language classes and specialized courses

Experience the best version of you!

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required)

Time Type:

Full time

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.