SaaS Technical Support Specialist

Signaturit Group a Namirial Company; Paterna; Presencial; EUR 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Health insurance for you and your kids

LinkedIn Learning access

Birthday day off

Descripción de la vacante

Signaturit Group, a Namirial Company, is seeking a IT/Tech support professional in Spain (Comunidad Valenciana, Paterna) to monitor synchronizations, resolve incidents, and configure integrations. You will work with client servers, perform environment monitoring, and participate in weekly priority-setting meetings while ensuring compliance with ISO/IEC 27001 and ENS policies.

Ideal candidates have 2 years in a similar IT role, strong ownership and communication skills, and fluency in Spanish and

Formación

• 2 years in a similar IT/tech support role.
• Strong ownership and pragmatic problem-solving.
• Fluent Spanish and English.

Responsabilidades

• Monitor synchronizations and automatic notifications.
• Manage and resolve technical incidents.
• Weekly internal follow-up meetings to set priorities.
• Environment monitoring, log review, and SQL queries.
• Remote connection to client servers.
• Configure tools and resolve initial product issues.
• Install and configure system components and integrations with other systems.
• License and permission management.
• Collaborate with clients on integration questions.
• Adhere to Information Security policies (ISO/IEC 27001/ENS).

Conocimientos

Spanish

English

IT knowledge

Problem solving

Communication

Educación

Vocational IT training

Herramientas

SQL

Monitoring tools

Descripción del empleo

Signaturit Group, a Namirial Company, is seeking a IT/Tech support professional in Spain (Comunidad Valenciana, Paterna) to monitor synchronizations, resolve incidents, and configure integrations. You will work with client servers, perform environment monitoring, and participate in weekly priority-setting meetings while ensuring compliance with ISO/IEC 27001 and ENS policies.

Ideal candidates have 2 years in a similar IT role, strong ownership and communication skills, and fluency in Spanish and