Technical Support - Saas

Signaturit Group a Namirial Company; Paterna; Presencial; EUR 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Health insurance for you and your kids

LinkedIn Learning access

Birthday day off

Descripción de la vacante

Signaturit Group, a Namirial Company, is seeking a IT/Tech support professional in Spain (Comunidad Valenciana, Paterna) to monitor synchronizations, resolve incidents, and configure integrations. You will work with client servers, perform environment monitoring, and participate in weekly priority-setting meetings while ensuring compliance with ISO/IEC 27001 and ENS policies.

Ideal candidates have 2 years in a similar IT role, strong ownership and communication skills, and fluency in Spanish and

Formación

• 2 years in a similar IT/tech support role.
• Strong ownership and pragmatic problem-solving.
• Fluent Spanish and English.

Responsabilidades

• Monitor synchronizations and automatic notifications.
• Manage and resolve technical incidents.
• Weekly internal follow-up meetings to set priorities.
• Environment monitoring, log review, and SQL queries.
• Remote connection to client servers.
• Configure tools and resolve initial product issues.
• Install and configure system components and integrations with other systems.
• License and permission management.
• Collaborate with clients on integration questions.
• Adhere to Information Security policies (ISO/IEC 27001/ENS).

Conocimientos

Spanish

English

IT knowledge

Problem solving

Communication

Educación

Vocational IT training

Herramientas

SQL

Monitoring tools

Descripción del empleo

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit, a Namirial Company

• Monitor synchronizations and automatic notifications
• Manage and resolve technical incidents
• Weekly internal follow-up meetings to set priorities
• Environment monitoring, log review, and SQL queries
• Remote connection to client servers
• Configure tools and resolve initial product issues
• Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems
• License and permission management
• Meetings and clarifications with clients regarding integration questions
• Collaborate in maintaining responsibilities within the organization’s Integrated
• Management System Understand and apply
• Quality and Information Security policies (ISO/IEC 27001 and ENS)
• Comply with Environmental Policy guidelines
• Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role

What we believe should contribute to your success in this context

• Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal.
• Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.
• Effective Communication: Clear and concise communication, both written and verbal.
• Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.
• Spanish and English are mandatory

Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):

• HR Discovery Call (30 min)
• 1st interview with our business (direct report)
• Business case
• Personnality online assessment + feedback
• 2nd interview with our business & business case feedbac
• Reference check

Why Join Us

• Flexible working hours
• Intensive workday on Fridays (all year long)
• Health Insurance 100% for you and your kids
• Access to LinkedIn Learning Platform
• Celebrate your birthday with a day off
• Indicative salary Range: 22/24K€ basic per year -

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

We are looking forward to meeting you!

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.