SaaS Implementation Specialist – Automotive Onboarding

Solera Holdings, LLC.; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Solera is seeking an Implementation Associate to support our Seville operations. You will work closely with clients and internal teams to ensure seamless onboarding and integration of our software solutions.

Reporting to the Head of Implementation, you will migrate clients from legacy estimating platforms to Qapter, develop user guides and project plans, and resolve technical issues while coordinating with cross-functional teams.

Qualifications

• Understanding of automotive standards and processes in bodyshop contexts.
• Experience delivering SaaS UI and API implementations at scale.
• Excellent presentation and communication skills (verbal and written).
• Strong interpersonal skills to build rapport with customers and stakeholders.
• Ability to adapt in a fast-paced, changing environment.
• Highly motivated with a customer-centric approach.
• Strong organizational and time management abilities.
• Willingness to travel up to 20% as required.
• Proficiency with Salesforce, JIRA and PowerBI.
• Experience with legacy system migrations in estimating contexts.
• Knowledge of automotive industry and collision repair domain preferred.

Responsibilities

• Assist clients migrating from legacy estimating platforms to Qapter.
• Collaborate with clients to capture requirements and generate SOWs.
• Develop and maintain implementation documentation and project plans.
• Become SME on Solera product suite to advise customers on workflows.
• Coordinate with cross-functional teams to address technical issues.
• Monitor timelines and ensure milestones are met on schedule.
• Provide post-implementation support to clients.
• Gather client feedback to improve the process and satisfaction.
• Analyze implementation metrics to identify trends and improvements.
• Align implementation efforts with sales and business objectives.
• Participate in continuous improvement initiatives for efficiency.

Skills

Automotive standards

SaaS UI implementation

API implementation

Presentation skills

Interpersonal skills

Time management

Travel readiness

Salesforce

JIRA

PowerBI

Legacy migrations

Tools

Salesforce

JIRA

PowerBI

Job description

Solera is seeking an Implementation Associate to support our Seville operations. You will work closely with clients and internal teams to ensure seamless onboarding and integration of our software solutions.

Reporting to the Head of Implementation, you will migrate clients from legacy estimating platforms to Qapter, develop user guides and project plans, and resolve technical issues while coordinating with cross-functional teams.