Implementation Specialist

Solera Corporation; Madrid; Presencial; EUR 43.000 - 54.000; Jornada completa

Descripción de la vacante

Solera Corporation is seeking an Implementation Associate within the Professional Services team to deliver Solera product implementations across customers in the country or region. The role reports to the Head of Implementation and involves guiding projects from pre-sales to go-live.

You will gather requirements, advise on best practices, act as a technical SME, and collaborate with configuration, training, product, and sales teams to ensure successful deployments.

Formación

• 5–7 years of experience delivering large transformation programs.
• Experience in Automotive or Insurance markets preferred.
• Strong customer-facing, collaboration, and communication skills.
• Detail-oriented with ability to define and document requirements.

Responsabilidades

• Pre & Post-Sales Support: advise on best practices and assist with proposals.
• Act as a customer-facing SME bridging business and technical discussions.
• Gather and document customer needs to define an effective implementation strategy.
• Document test scenarios to validate configurations.
• Maintain deep product and integration knowledge across Solera offerings.
• Collaborate with configuration, training, product, and sales teams for seamless delivery.
• Occasionally train customers on new configurations.
• Coordinate with product and sales to align roadmap and revenue goals.
• Provide 3rd-level support for customer deliveries and SME products.
• May take on PM responsibilities for major projects.

Conocimientos

Customer facing

Collaboration

Communication

Interpersonal skills

Attention to detail

Agile methodology

Herramientas

JIRA

Confluence

POSTMAN

JSON

SOAP

Oauth

XML

CSS

Excel macros

Descripción del empleo

Who We Are

The Implementation team is responsible for delivering Implementation of the Solera product set across the country or region, defined by a unique Statement of Work (SoW) for each customer

The Role

We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region. This role reports directly into Head of Implementation.

What You’ll Do

• Pre & Post-Sales Support: Advise on best practices for Solera products, assistSales with proposals, and define PS engagement models.
• Technical Expertise: Act as a customer-facing SME, bridging business andtechnical discussions.
• Requirements Gathering: Collect and document customer needs to definean effective implementation strategy.
• Testing & QA Support: Document test scenarios to validate configurations.
• Product & Integration Knowledge: Deep understanding of Solera products,configuration, and integration capabilities.
• Cross-Team Collaboration: Work with configuration, training, product, andsales teams to ensure seamless delivery.
• Customer Training: Occasionally train customers on newly deliveredconfigurations.
• Roadmap Alignment: Coordinate with product and sales teams to alignroadmap and revenue goals.
• Advanced Support: Provide 3rd-level support for customer deliveries andSME products.
• Project Management: May take on PM responsibilities for major projects.
• Leadership Potential: While not a direct managerial role, senior positionsmay involve team leadership.

What You’ll Bring

• Key Competencies
• 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to 'think out of the box' to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.
• Tools and Skills
• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level
• *It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.