Rooms Division Supervisor - The Seven Seas Group

Princess Cruises; España; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid travel to ship

Private double cabin

Onboard benefits

Learning and development opportunities

Descripción de la vacante

Princess Cruises is seeking a Rooms Division Supervisor aboard The Seven Seas Group in Spain. You will oversee housekeeping across guest and teammate areas, drive QA standards, perform daily inspections, and lead a team to deliver exceptional service on board.

The role requires at least two years in a supervisory housekeeping role within premium hospitality, strong knowledge of public health regulations, and fluent English.

Formación

• Two years of housekeeping supervisory experience in a premium hospitality environment.
• Clear understanding of Public Health and environmental requirements for servicing public areas.
• Ability to be proactive in the department with minimal supervision.
• Excellent command of English, verbal and written.

Responsabilidades

• Ensures standards of housekeeping and related services in guest and teammate areas are upheld.
• Co-owns and monitors housekeeping performance via QA strategy and standards.
• Performs daily inspections for cleanliness, sanitization, and readiness of areas.
• Uses OCEAN Hospitality and GuestView tools to deliver personalized service.
• Responsible for housekeeping operation in guest and teammate areas and rooms.
• Monitors guest feedback and service platform to identify improvement opportunities.
• Ensures guest group activities meet standards and timelines.
• Communicates furnishing needs to Rooms Division leadership.
• Exceeds targets by fostering a guest- and teammate-centric culture.
• Utilizes Princess MedallionClass products and services to enhance guest engagement.
• Enforces accountability for Service Excellence platform and philosophy.
• Delivers timely, effective, personalized resolutions to guest inquiries.
• Collaborates with ship leadership to share best practices.

Conocimientos

Public Health knowledge

Supervisory experience

English proficiency

Proactive work style

Descripción del empleo

Rooms Division Supervisor - The Seven Seas Group

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Seven Seas (Spain)

Reporting To: Rooms Division Manager

Description

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Skills, Knowledge & Expertise

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• The ability to be pro-active in the department and work with minimal supervision.
• Excellent command of the English language, both verbal and written

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.