Retention Growth Intern – Patient Experience & AI

Balance; Madrid; Hybrid; EUR 13,000 - 19,000; Full time

Job summary

Balance is building a new model for obesity care in Spain: medical expertise, technology and real human support in one place. Losing weight is a long, hard journey, and most people who stop don’t stop because the treatment failed. They stop because something in their experience got in the way.

This is retention work, not acquisition. You won’t be buying ads. You’ll map the journey, run feedback loops, collaborate with operations, product and clinical teams to fix the pain points, and craft

Qualifications

• Spanish is your native language and you write it genuinely well.
• You’re AI-native and comfortable using AI tools to improve processes.
• You’re analytical and comfortable with spreadsheets and metrics.
• You’re creative and can craft messages that feel empathetic and human.
• You’re comfortable walking into another team’s area and identifying what’s broken.

Responsibilities

• Map the patient journey from first contact through treatment to identify where people stop.
• Run end-to-end feedback loops (exit surveys, post-consultations, NPS) and distill fixes.
• Collaborate with operations, product, and clinical teams to design and test fixes until solved.
• Build and improve automated patient messages and test their impact on behavior.
• Report honestly on the current patient experience to the whole company.
• Use AI to scale analysis of open-text feedback and surface hidden problems.

Skills

Native Spanish

AI-native

Analytical

Creative writing

Cross-functional collaboration

Tools

Spreadsheets

Job description

Balance is building a new model for obesity care in Spain: medical expertise, technology and real human support in one place. Losing weight is a long, hard journey, and most people who stop don’t stop because the treatment failed. They stop because something in their experience got in the way.

This is retention work, not acquisition. You won’t be buying ads. You’ll map the journey, run feedback loops, collaborate with operations, product and clinical teams to fix the pain points, and craft