Responsable de Postventa / After-Sales Service Manager

ORBEA; Mallabia; On-site; EUR 70,000 - 90,000; Full time

Job summary

ORBEA is seeking an After-Sales Service Manager with strategic vision to turn our technical service into a global benchmark for excellence.

You will coordinate international teams, oversee service standards across countries and regions, and lead a culture of proactive problem solving.

This role requires a cycling DNA, strong leadership, and English proficiency to engage our international locations and markets. This is a high-impact position in a cycling-focused company.

Qualifications

• Education: a degree or engineering background.
• Cycling knowledge: speak the language of bikes.
• Proven leadership: experience managing teams.

Responsibilities

• Lead and empower technical and workshop teams.
• Oversee service standards across countries/regions.
• Design proactive processes to prevent issues.
• Monitor KPIs to ensure efficiency and quality.

Skills

Leadership

International Coordination

Data-driven

Cycling Knowledge

Education

Engineering degree or background

Job description

We are looking for an After-Sales Service Manager with strategic vision and strong management skills to turn our technical service into a global benchmark for excellence.

If you believe that a sale truly ends when the customer is riding with a smile - and you have the ability to coordinate international teams to make that happen - this could be the right place for you.

Your mission in the team

You won't "just another manager." You will be the person responsible for our technical reputation. Your goals will include:

• Lead and empower: You will guide technical and workshop teams, providing them with the tools they need for professional growth.
• International vision: You will oversee compliance with service standards across different countries and regions.
• Culture of excellence: You will design proactive processes so issues are solved before customers even notice them.
• Data-driven strategy: You will monitor ratios and KPIs to ensure efficiency and quality always go hand in hand.

What we're looking for

• Education: A degree or engineering background, as we value structure and analytical thinking.
• Cycling DNA: Deep technical product knowledge is essential. You need to speak the "language of bikes."
• Proven leadership: Experience managing teams and optimizing their performance.
• Global profile: A high level of English (ideally C1) to coordinate our international locations and markets.
• Results-oriented mindset: You don't just see problems - you see solutions that improve margins and customer satisfaction.

What we offer

• Real impact: You'll take part in strategic projects that will shape the future of the company.
• High-tech environment: You'll work in a well-established company committed to innovation, design and cutting-edge technology.
• Continuous learning: An inspiring project where your career will grow at the same pace as our pedalling.
• Team culture: A dynamic, young environment full of people passionate about cycling, of course.