SENIOR TECHNICAL ARCHITECT - SALESFORCE SERVICE CLOUD (M/F/D)

Canyon Bicycles GmbH; Barcelona; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Bike gear discounts

Hybrid work options

Global team culture

Job summary

Canyon Bicycles GmbH in Barcelona is seeking a Senior Technical Architect for Service Cloud to shape our API-driven Salesforce landscape. You will bridge business needs with development teams and guide the transformation of our Service Cloud into scalable, decoupled solutions.

Based in our Canyon Tech Hub Barcelona, you will influence data models, integration patterns, and governance to support global growth while ensuring GDPR compliance and robust data integrity.

Qualifications

• 5+ years as technical architect or CRM consultant.
• 2+ years developing Salesforce Core Cloud solutions with Service Cloud focus.
• Experience with API-first strategies and designing scalable interfaces (REST, GraphQL).
• Strong ability to lead and align multiple stakeholder groups.
• Proficient in English (spoken and written).

Responsibilities

• Drive transformation of Service Cloud toward API-driven, decoupled architecture.
• Analyze business requirements and implement stable, scalable technical solutions.
• Translate user stories into technical concepts and tasks.
• Create technical design documents (data model, integration concept, data migration).
• Prototype features and evaluate make-or-buy decisions.
• Ensure technical and architectural quality per Canyon guidelines.
• Improve architecture guidelines, development processes, tools.
• Design and oversee cross-cloud integration between Salesforce Core and B2C Commerce.
• Establish Apex coding standards, Flow best practices, and LWC for global teams.
• Guard data integrity and GDPR compliance in Salesforce ecosystem.
• Coordinate with SFCC Architect on multi-cloud strategy.

Skills

Salesforce

Service Cloud

CRM

API-first

REST

GraphQL

DevOps

Stakeholders

English

Education

Degree in Computer Science or related field

Tools

Apex

Flow

LWC

Salesforce DX

Job description

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

THE ROLE

As a direct-to-consumer e-commerce company, the service platform is a critical factor for the digital transmission of our brand experience to our customers. As our Senior Technical Architect Service Cloud, you will be an important factor in our success and growth. You will focus on designing our best-in-class solutions and be a key interface between the business and the development team. We value active participation in the design and optimization of existing processes in order to constantly improve ourselves as a team, but most importantly our solutions.

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling.

YOUR JOB AS PART OF THE CANYON CREW

• Strategic Transformation: You drive the continuous transformation of our Service Cloud landscape towards an API-driven and decoupled architecture.
• Requirement Engineering: Continuously analyzing our business requirements and responsible for the implementation in intelligent, stable, and scalable technical solutions.
• Technical Concepts: Responsible for breaking down user stories and use cases into technical concepts and implementation tasks.
• Architectural Design: Creating technical design concepts and documents (data model, system integration concept, data migration planning, etc.).
• Prototyping & Strategy: Ensuring the implementation of prototypes and preparing "make or buy" decisions for new features.
• Quality Assurance: Ensuring the quality of the services provided by the development team in technical and architectural terms in accordance with Canyon guidelines and current best practices.
• Governance: Optimizing the improvement of architecture guidelines, development processes, and tools.
• Cross-Cloud Integration Architecture: Design and oversee complex integration patterns between Salesforce Core (Service/Sales) and B2C Commerce, ensuring seamless data flow for customer service and order management.
• Global Standard Governance: Establish and enforce Apex coding standards, Flow best practices, and Lightning Web Component (LWC) frameworks for international development teams.
• Data Integrity & Privacy: Act as the guardian for data architecture and GDPR compliance within the Salesforce ecosystem, ensuring consistent data models across distributed environments.
• Technical Roadmap Alignment: Collaborate with the SFCC Architect to ensure a unified 'Multi-Cloud' strategy that supports Canyon's global growth.

How You Become Part Of The Race

• A degree in (technical) computer science, software engineering, computer engineering, or in a comparable field of study.
• 5+ years of professional experience as a technical architect or consultant in the CRM field.
• Proven track record (2+ years) in developing Salesforce Core Cloud solutions with a strong focus on Service Cloud.
• Extensive technical knowledge, especially in the areas of Salesforce, complex integration patterns, and DevOps.
• Experience in establishing API-first strategies and designing scalable interfaces (REST, GraphQL) within a Salesforce environment.
• The ability to lead and connect with various interest groups and stakeholders.
• Strong communication skills and a hands‑on, result‑oriented way of working.
• Proficiency in English (spoken and written).

Bonus Skills

• Deep technical knowledge of Salesforce Service Cloud, including Omni‑Channel, Case Management, and Service Cloud Voice. Experience with Data Cloud or Marketing Cloud integrations is a strong plus.
• Strong experience in designing scalable, Governor-limit-aware solutions and complex asynchronous processing (Queueable, Batch, Future methods).
• Proven track record of guiding remote or offshore development squads through technical design sessions and rigorous code reviews.
• Ability to translate high‑level business requirements from German stakeholders into clear technical blueprints for global engineering teams.
• Salesforce Certified Application Architect or System Architect (or progress towards Technical Architect / CTA) is highly desired.

Please note: Applications must be submitted in English.

Highlights on Your Canyon Tour

• The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well‑being is a priority.
• Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
• Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.
• Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.