Passenger Service Agent - Fuerteventura - Substitute

Jet2careers; Islas Canarias; Presencial; EUR 18.000 - 22.000; Tempo parcial

Benefícios oferecidos por esta vaga

Pro-rated salary

Holiday entitlement 31 days + 14 bank/

Uniform provided

Paid training

Life assurance

Flight discounts

Retail discounts

Recommend a Friend bonus

Resumo da vaga

Jet2.com & Jet2holidays is hiring a Passenger Service Agent in the Canary Islands on a 20-hour part-time substitute contract. You will greet customers, check in, issue boarding passes, and support a third-party handler to deliver warm, friendly service at the airport.

Fluency in Spanish and English is required, along with the right to work in Spain. Expect a pro-rated annual salary of around €20,282 plus extra pay for transport, shifts, weekends, and holidays, and several benefits.

Qualificações

• Fluent in Spanish and English.
• Right to work in Spain (DNI/NIE/TIE).
• Ability to supervise third-party handler to ensure warm check-in and boarding service.

Responsabilidades

• Create memories by delivering outstanding customer service that reflects brand values.
• Be present by greeting customers at arrivals and guiding third-party staff to deliver friendly check-in and boarding assistance.
• Take responsibility for adherence to Jet2.com policies, quality and safe practices with our third-party provider.
• Work as one team by collaborating with Ground Operations, third-party providers, and Flight Deck/Cabin Crew teams.

Conhecimentos

Teamwork

Spanish

English

Flexibility

Supervisory

Descrição da vaga

Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2holidays team as a Passenger Service Agent

What We Offer

• 20.282.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
• This is a 20-hour (part-time) Substitute contract (The contract's end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced) with the potential to increase the hours depending on the operational requirements
• 31 days holiday + 14 bank holidays (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We're Looking For

• Ability to work as a team
• Fluent in Spanish & intermediate/fluent English
• A flexible and positive approach
• Ability to provide supervisory support to our Third-party handler and make sure they deliver a warm and friendly check in service issuing boarding passes and following safety and security procedures.
• Capable of working effectively in challenging situations, such as flight delays and disruptions
• As we employ on local contracts, you will already hold full right to work documents forSpain(DNI / NIE / TIE).

What you will do in the role

• Create Memories - Ensuring our third-party provider delivers an outstanding Customer Servicethat meets the needs of ourcustomersand promotes ourbrand values.
• Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, supervising our third-party handler in providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport
• Take Responsibility - EnsuringJet2.com'spolicies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out by our third-party provider. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, thirdparty providers and our Flight Deckand Cabin Crew Teams to ensure the best Customer experience

To comply with airport regulations and company policy, you will need to provide a 5-year history covering all employment, education, addresses, travel, self-employment, unemployment, cash-in-hand work, and any gaps of 28 days or more (supporting evidence required). A criminal record check will also be required from the country of the role you are applying for and any country where you have lived for 6 months or more in the last 5 years.