Resident Experience & Admin Coordinator

Greystar (International); Madrid; Presencial; EUR 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Pension plan

Flexible benefits

Wellbeing perks

Descripción de la vacante

Greystar is seeking a Property & Community Assistant in Madrid to support daily operations, marketing, and tenancy administration. You will help deliver an exceptional resident experience and contribute to occupancy and retention goals.

The role requires strong customer service, teamwork, and organisational skills, with fluency in English and adaptability. A competitive base salary starts from €26,571, with potential on-site bonuses and a comprehensive benefits package.

Formación

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and databases or booking systems.
• Knowledge of Health and Safety requirements and legislation.

Responsabilidades

• Manage daily operations of the property and community, including marketing and tenancy administration.
• Deliver excellent resident experience to drive occupancy and retention.
• Provide front-of-house customer service and respond to resident queries.
• Follow the complaints procedure for resident issues.
• Assist with events and activities within the Community.
• Build relationships with University clients.
• Maintain local resident knowledge on travel, entertainment and amenities.
• Log maintenance requests and update databases.
• Support sales and leasing: viewings and follow-ups.
• Support Health and Safety compliance and participate in on-call duties.
• Chase rent arrears and promote tenancy extensions and other revenue.

Conocimientos

Customer service

Team player

Autonomous

Fluent English

Organization skills

Numerical skills

Adaptability

Flexible

Educación

General education

Herramientas

Microsoft Office

Descripción del empleo

Greystar is seeking a Property & Community Assistant in Madrid to support daily operations, marketing, and tenancy administration. You will help deliver an exceptional resident experience and contribute to occupancy and retention goals.

The role requires strong customer service, teamwork, and organisational skills, with fluency in English and adaptability. A competitive base salary starts from €26,571, with potential on-site bonuses and a comprehensive benefits package.