General Manager

Greystar (International); Sant Cugat del Vallès; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pension

Healthcare

Holiday allowance

Descripción de la vacante

A leading real estate company in Sant Cugat del Vallès is seeking a General Manager to lead a team focused on delivering exceptional resident experiences. The role involves overseeing property operations, managing financial performance, and collaborating with marketing for occupancy goals. Candidates should possess property management experience, strong communication skills, and a commitment to team development. The position offers comprehensive benefits, including competitive pension and healthcare.

Formación

• Experience in property operations, team leadership, and service delivery is essential.
• Strong communication, organization, and numerical skills are required.
• Adaptable, culturally aware, and committed to continuous improvement.

Responsabilidades

• Leads the team to create positive memorable experiences for residents.
• Works in partnership with marketing to achieve occupancy and revenue goals.
• Manages financial performance and prepares annual budgets.

Conocimientos

Fluent in English

Microsoft Office

Property management software

Communication skills

Organization skills

Numerical skills

Descripción del empleo

Join to apply for the General Manager role at Greystar (International)

Key Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals.
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented.
• Establishes relationships with internal and external stakeholders (sales, marketing, groups), communicating regularly and ensuring compliance with regulations and providing performance data and reporting.
• Actively seeks interaction with residents to proactively improve service delivery and enhance the overall resident experience through community events.
• Meets targeted revenues by making rate recommendations based on market data and monitoring payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Manages financial performance; attends regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting, budget monitoring, and responsive communication regarding performance and concerns.
• Promotes resident satisfaction and retention by timely response to questions, requests, and complaints, taking appropriate action to resolve service issues.
• Assesses team member training needs, ensuring thorough understanding of systems and adherence to policies.
• Develops capability of team members to meet key performance goals and future succession requirements.
• Originates, approves, and submits purchase orders and processes invoices from vendors, contractors, and service providers for payment, managing communication with finance and other stakeholders as required.
• Oversees tenancy management process, coordinating periodic inspections, evictions, and collection of late fees and charges within terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture, managing and monitoring health & safety compliance activities, including incident reporting.
• Ensures operation complies with Company policies, procedures, and all housing and residential lettings laws and regulations.
• Manages planned and reactive maintenance and refurbishments, engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections, taking appropriate actions to ensure physical aspects of the property, grounds, buildings, and amenities meet established safety, cleanliness, and appearance standards.

About You

You must be fluent in English and Catalan (Optional), skilled in Microsoft Office, and familiar with property management software. Experience in property operations, team leadership, and service delivery is essential. Strong communication, organization, and numerical skills are required. You should be adaptable, culturally aware, and committed to continuous improvement. Experience in Mobilization/ Project Management is a plus.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.

Equal Opportunity Statement

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/

Seniority Level

>Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service, General Business, and Management