Customer Service Administrator

Greystar (International); Madrid; Presencial; EUR 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Pension plan

Flexible benefits

Wellbeing perks

Descripción de la vacante

Greystar is seeking a Property & Community Assistant in Madrid to support daily operations, marketing, and tenancy administration. You will help deliver an exceptional resident experience and contribute to occupancy and retention goals.

The role requires strong customer service, teamwork, and organisational skills, with fluency in English and adaptability. A competitive base salary starts from €26,571, with potential on-site bonuses and a comprehensive benefits package.

Formación

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and databases or booking systems.
• Knowledge of Health and Safety requirements and legislation.

Responsabilidades

• Manage daily operations of the property and community, including marketing and tenancy administration.
• Deliver excellent resident experience to drive occupancy and retention.
• Provide front-of-house customer service and respond to resident queries.
• Follow the complaints procedure for resident issues.
• Assist with events and activities within the Community.
• Build relationships with University clients.
• Maintain local resident knowledge on travel, entertainment and amenities.
• Log maintenance requests and update databases.
• Support sales and leasing: viewings and follow-ups.
• Support Health and Safety compliance and participate in on-call duties.
• Chase rent arrears and promote tenancy extensions and other revenue.

Conocimientos

Customer service

Team player

Autonomous

Fluent English

Organization skills

Numerical skills

Adaptability

Flexible

Educación

General education

Herramientas

Microsoft Office

Descripción del empleo

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. From our offices in Madrid, our Spanish team is operating one of Spain's leading rental housing platforms, spanning student accommodation, flexible living and traditional rental homes. With a footprint across Spain's biggest cities and a fast-growing portfolio of furnished, design-led apartments, Spain is one of our fastest-growing European markets with an expanding portfolio of design-led apartments, and we're proud to be bringing our experience in professionally managed rental housing to its major cities

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long‑term success starts with supporting our people. From fully employer-funded health and life insurance, to an employer-supported pension plan, a flexible benefits scheme that lets you maximise your take‑home pay, and wellbeing perks that keep you moving, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview

Works as part of a team to provide day‑to‑day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

The annual base salary for this role starts from €26,571 depending on experience. In addition to the base salary, this role may be eligible to participate in on‑site bonus programs.

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move‑in and move‑out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
• A knowledge and understanding of Health and Safety requirements and legislation

Experience & Skills

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills
• Excellent organisation skills with the ability to multi task and prioritise
• Numerical skills necessary to complete the above activities
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.