Reservations Trainee

METT Barcelona; Cataluña; Presencial; EUR 8900 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Internship

Staff meals during shifts

Mentorship and hands-on experience

Descripción de la vacante

METT Barcelona, a luxurious 5-star hotel, seeks a Reservations Trainee to assist with hotel reservations and guest inquiries. This integral role supports various departments and requires strong communication skills in both Spanish and English.

The ideal candidate is a university student studying Hospitality, Tourism, or Business, eager to learn and gain career-building experience in a dynamic environment. The position offers a paid internship along with meals during working shifts.

Formación

• Current university or school student related to Hospitality, Tourism, or Business.
• Strong communication and organizational skills.
• Friendly, proactive, and eager to learn.
• Available for a 6-month full-time internship.
• Able to sign a collaboration agreement with your school.
• Legally authorized to work in Spain or enrolled in a university approved for internships within the EU.

Responsabilidades

• Assist in managing hotel reservations via phone, email, and online channels.
• Support in handling guest inquiries, providing accurate information about rooms, rates, and services.
• Learn how to use reservation systems and booking platforms.
• Help ensure all bookings are correctly entered and updated in the system.
• Assist in coordinating with Front Office and other departments to ensure smooth guest arrivals.
• Learn to manage cancellations, modifications, and special requests.
• Provide excellent customer service and maintain a professional communication style.
• Observe and apply hotel standards and procedures in all interactions.

Conocimientos

Fluent in Spanish

Fluent in English

Communication skills

Organizational skills

Customer service

Educación

Current student in Hospitality, Tourism, or Business

Descripción del empleo

Are you ready to start your journey in luxury hospitality and be part of a team that creates unforgettable guest experiences?

At METT Barcelona, a 5-star hotel set in a peaceful, elevated location with stunning views, we offer more than a workplace, we offer a lifestyle.

With its unique design, warm and personalized service, and exciting food & beverage concepts, our hotel is a place where people feel inspired, valued, and supported. Every team member plays an important role in creating memorable moments for our guests.

Join METT Barcelona and become part of a team that creates great first impressions and unforgettable guest experiences.

Join us as a Reservations Trainee and start your professional journey in a dynamic and inspiring hospitality environment.

What You Will Learn & Do as a Reservations Trainee:

• Assist in managing hotel reservations via phone, email, and online channels
• Support in handling guest inquiries, providing accurate information about rooms, rates, and services
• Learn how to use reservation systems and booking platforms
• Help ensure all bookings are correctly entered and updated in the system
• Assist in coordinating with Front Office and other departments to ensure smooth guest arrivals
• Learn to manage cancellations, modifications, and special requests
• Provide excellent customer service and maintain a professional communication style
• Observe and apply hotel standards and procedures in all interactions

What are we looking for?

• A current university or school student related to Hospitality, Tourism, or Business
• Fluent in Spanish and English
• Strong communication and organizational skills
• Friendly, proactive, and eager to learn
• Available for a 6-month full-time internship
• Able to sign a collaboration agreement with your school
• Legally authorized to work in Spain or enrolled in a university approved for internships within the EU

Your benefits

• Paid Internship
• Staff meals during the working shifts
• Mentorship and hands-on career-building experience