ResearchOps Leader: Governance, Tools & Insights

Novartis AG; Bellprat; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

14 weeks parental leave

Flexible and hybrid working options

Insurance plans

Retirement plans

Wellbeing resources

Global recognition programs

Job summary

Novartis AG is seeking an Associate Director to lead and scale ResearchOps, establishing governance, processes, and tools for efficient insights delivery. This role drives autonomy in research operations across the enterprise and ensures data privacy and compliance while embracing responsible AI.

The candidate will oversee participant management, tool ecosystems, and knowledge repositories, partnering with cross-functional teams to raise research impact and operational excellence in a hybrid

Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Research, Business, Operations, IT, or related field.
• 10+ years of experience in Research Operations, UX Research, Design Operations, Product Operations, Data Operations, AI Operations, or similar leadership roles.
• Strong understanding of end-to-end research and insights lifecycle, including planning, recruitment, data collection, analysis, reporting, and knowledge management.
• Hands-on experience with enterprise-scale research tools, repositories, participant recruitment platforms, vendor management, procurement, and licensing.
• Strong knowledge of qualitative and quantitative research methodologies and multidisciplinary teams.
• Experience defining and implementing governance standards for consent, privacy, research ethics, data handling, and insight management.
• Working knowledge of responsible AI, data privacy, security, participant confidentiality, and governance of AI-assisted research processes.
• Strong program management, stakeholder management, process improvement, change management, and operational excellence skills.

Responsibilities

• Design, implement, and continuously improve the ResearchOps operating model, including workflows, intake processes, standards, and ways of working.
• Establish and scale participant management processes, including recruitment, screening, scheduling, incentives, and participant panels.
• Own research governance, ethics, and compliance frameworks, ensuring adherence to privacy, consent, security, and data handling requirements.
• Develop and manage research knowledge repositories to capture, organize, govern, and share insights across the enterprise.
• Lead the research tools and platform ecosystem, including tool selection, governance, onboarding, licensing, vendor management, and optimization.
• Drive research competency and enablement programs through onboarding, training, playbooks, templates, coaching, and community-building initiatives.
• Measure and improve ResearchOps effectiveness by tracking operational metrics, research impact, insight adoption, and continuous improvement opportunities.
• Champion AI-enabled research operations, implementing responsible automation and AI tools that improve efficiency while maintaining compliance and governance.

Skills

Leadership

Program management

Stakeholder management

Change management

Governance & compliance

AI governance

Communication

Education

Bachelor's degree in related field

Tools

Research tools suite

Participant recruitment platforms

Vendor management systems

Licensing management

Job description

Novartis AG is seeking an Associate Director to lead and scale ResearchOps, establishing governance, processes, and tools for efficient insights delivery. This role drives autonomy in research operations across the enterprise and ensures data privacy and compliance while embracing responsible AI.

The candidate will oversee participant management, tool ecosystems, and knowledge repositories, partnering with cross-functional teams to raise research impact and operational excellence in a hybrid